HR Systems professional with 15 years of systems development and support experience. Background includes supporting systems through user analysis, project management, obtaining management approval and directing IT staff. Management style utilizes an effective collaborative style, consistently results in projects completed on time and within budget. Effective at determining areas for improvement and provides accessible solutions, ensuring customer satisfaction. Able to identify company needs and implements cost saving processes to create profitable businesses.
Aug 2008 - Apr 2009
Oct 2006 - Dec 2007
HR Project Mgmt Analyst - Strategic Solutions HRIS
2002 - 2006
Maverick Technology Solutions
1987 - 2002
Manager, HRIS Development and Support
Manager, HRIS Development and Support - Led team of business analysts responsible for supporting all HR systems users throughout the U.S. and implementing applications. Management activities included, annual budgeting, hiring, performance reviews and employee development. Designed and implemented the Benefits Call Center Management system in partnership with benefit vendors. Designed and implemented Employee Self Service (ESS) system reducing benefits administration costs by 23%. Managed scope, resources, vendor relationships, costs, risks, and implementation plans to ensure success of new systems. Developed and presented all promotional and training material for new system. Documented online help screens for Benefits Call Center and Employee Self-Service systems. Integrated Texaco’s HR data into Chevron’s HR SAP application through data mapping, data clean up and archival of historical data.
HR Information Systems Analyst - Monitored data integrity through validation checks and reporting. Supported IT activities relating to designing, testing and implementing systems modifications of several HR systems. Coordinated PC desktop support function through the management of dedicated desktop support personnel. Managed the annual computer upgrade budgets for corporate HR.
HR Information Support Analyst - Developed and presented user training to HR business representatives throughout the U.S. Supported existing systems through identifying customer requirements. Provided customer support to users of the HR Mainframe and other ancillary systems. Worked with management and technical developers to design, test and implement changes/upgrades of these systems. Documented system support processes and provided IT developers with documented specifications.