Summary

HR Systems professional with 15 years of systems development and support experience. Background includes supporting systems through user analysis, project management, obtaining management approval and directing IT staff. Management style utilizes an effective collaborative style, consistently results in projects completed on time and within budget. Effective at determining areas for improvement and provides accessible solutions, ensuring customer satisfaction. Able to identify company needs and implements cost saving processes to create profitable businesses.

Work History

Work History
Aug 2008 - Apr 2009

Operations Supervisor

ACS
Supervised business analysts who provided on-site product support for the State’s Medicaid claims processing systems, Compass21 (C21) and Claims Management System (CMS). Organized, directed and controlled day to day activities of staff to ensure quality, consistency and coordination of diverse projects.
Oct 2006 - Dec 2007

HR Project Mgmt Analyst - Strategic Solutions HRIS

Temple Inland
Defined business requirements, developed test plans and implementation schedules for HRIS conversion from Oracle to Ceridian. Managed vendor activity of Softscape, newly installed organizational and training application. Provided project support for human resources systems, including evaluating software and presenting recommendations to management. Developed and presented project updates to all levels of the organization. Analyzed existing business processes and outlined recommended process improvements to management. Created and managed a group of HR business partners throughout the country to identify business requirements, risks and testing responsibilities. Designed and developed the HR intranet using Sharepoint.
2002 - 2006

Managing Director

Maverick Technology Solutions
Created company which provided information technology services and support to small businesses. Responsible for new business development, day-to-day operations, coordinated implementations, provided customer service support and business financials. Developed relationships with networking groups and local organizations Presented MS Office software training to clients. Built several web applications for clients. Built company into profitable business in 1 yr.; positioned firm to become preferred company with local businesses.
1987 - 2002

Manager, HRIS Development and Support

Texaco

Manager, HRIS Development and Support - Led team of business analysts responsible for supporting all HR systems users throughout the U.S. and implementing applications. Management activities included, annual budgeting, hiring, performance reviews and employee development.  Designed and implemented the Benefits Call Center Management system in partnership with benefit vendors.  Designed and implemented Employee Self Service (ESS) system reducing benefits administration costs by 23%. Managed scope, resources, vendor relationships, costs, risks, and implementation plans to ensure success of new systems. Developed and presented all promotional and training material for new system.  Documented online help screens for Benefits Call Center and Employee Self-Service systems.  Integrated Texaco’s HR data into Chevron’s HR SAP application through data mapping, data clean up and archival of historical data.

HR Information Systems Analyst - Monitored data integrity through validation checks and reporting. Supported IT activities relating to designing, testing and implementing systems modifications of several HR systems.  Coordinated PC desktop support function through the management of dedicated desktop support personnel. Managed the annual computer upgrade budgets for corporate HR.

HR Information Support Analyst - Developed and presented user training to HR business representatives throughout the U.S. Supported existing systems through identifying customer requirements. Provided customer support to users of the HR Mainframe and other ancillary systems. Worked with management and technical developers to design, test and implement changes/upgrades of these systems. Documented system support processes and provided IT developers with documented specifications.

Education

Education
1998 - 2001

BS

University of Houston

Skills

Skills

Sharepoint

MS Front Page

Visio

MS Access

MS Project

MS Office