Laura Bowleg


I am a responsible hardworking leader who is dedicated to team work.I am focused on following standards and procedures to maximize efficiency.I am a goal oriented project manager who is driven to meet deadlines.  I have had the privilege of working with one the world's top resort development and management companies - Kerzner International, Inc. 

I am a dynamic, people-oriented hospitality and property executive with a strong background in hotel operations, reservation management, guest services, and all aspects of condominium property management. I work closely with multiple levels of an organization to ensure a smooth operation. I have experience performing business analysis to determine weaknesses and implemented cost saving and revenue generating solutions.Ensures customer satisfaction through process development, staff training, and organization.A service-driven problem solver who approaches each new challenge with a commitment to excellence.

Work History

Work History
2009 - Present

Property Manager

Georgian Court Apartments, Inc.

Responsible for the day to day operations of 144 unit condo property.  Serve as the Project Manager serving as the Owner's Representative working directly with the engineering and construction firm.  Schedule and plan all maintenance, housekeeping and administrative tasks of association.Complete bid process for all construction projects, ensuring adherence to county building code.Ensure full adherence to all restrictions.Address and solve all owner/resident complaints.Work closely with Board of Directors in preparation of annual budget, following budget outlines.

1992 - 2009

Kerzner International Inc.
2005 - 2009

Project Manager

Managed Allotment Reservations Department, data entry for all reservations and above allotment requests for all reservations generated through GDS, Domestic & International Wholesalers.Liaison for all customer service inquiries and quality assurance issues.Managed a staff of six (6).Coordinated with Inventory and Rate departments with regards to discrepancies.Mediated variances of rate, date-breaks and promotions.

Directed and implemented restructuring of hotel allotment reservations department to ensure use of efficient processes.Managed staff of five in processing reservations data entry.Supported wholesalers and operators with requests.Liaised with front desk for customer service issues.Ensured proper codes and billings for wholesalers and operators.Analyzed and evaluated resort inventory to determine increase in revenue as result of new property enhancements.Organized and led successful opening of suite and condo hotel, working closely with sales and marketing, brand communication, and operations.

2002 - 2005

Owner Services/Reservation Operations Manager - Harborside Resort at Atlantis

Prepared ongoing detailed management and operational analysis. Oversaw and ensured operational functions and proper staffing.Coordinated operations with other departments to ensure total customer satisfaction, revenue growth, and operational efficiency.Improved departmental operation through continuous assessment of effectiveness of policies, procedures, and programs.Ensured each team member clearly understood accountability for performance expectations.Held responsibility for successful revision and implementation of housekeeping operating procedures.Directed and administered hotel operations ensuring first-class service and accommodations of five-star timeshare resort.

2000 - 2002

Allotment Reservations Manager - Sun International Resorts

Held responsibility for day-to-day operations of allotment reservation data entry.Reviewed process and procedures for reservation interface systems.Trained, coached, and monitored staff of ten. Assigned and distributed manifests to agents.Worked closely with inventory, rates, and quality assurance.  Served as liaison for wholesalers and operators for allotment and other requests.  

1995 - 2000

Casino Marketing Coordinator - Sun International Resorts

Responsibility for issues and concerns of casino customers, regarding complimentary benefits.  Adjusted charges from folio and issued credits.  Reviewed customer accounts.Liaised with player development executives and casino hosts.Identified areas of process improvement and leveraged best practices by working with appropriate corporate resources.

1992 - 1995

Accounting/Finance Office Manager/ Executive Assistant - Merv Griffin Resort & Casino

Responsible for the function of Accounting/Finance office with a staff of 65, develop and implement departmental standards and procedures, coordinated all R&M for department with both internal and external contractors, assisted in Accounts Receivable/Payable, Capital Expenditures all Administrative duties.