Kenneth Godwin

Kenneth Godwin

Summary

An Information Technologies Manager and Computer and Network Systems Engineer with more than twenty years of experience in the healthcare, utilities and consumer products industries with emphasis on customer support that exceeds the customer’s expectations. Acknowledged strengths in electronics, information management, micro-computer technology and customer service. A change-hardy and goal oriented team leader who learns quickly, develops close professional relationships and possesses a strong desire to succeed. Expertise is broad in scope and includes the following skills:

  • Administration
  • Budget Planning
  • Contract Negotiations
  • Data Center Operations
  • Database Technology
  • Distributed Processing
  • Information Management
  • Micro-Computer Technology
  • Office Automation
  • Performance Monitoring
  • Problem Solving
  • Process Engineering Construction
  • Procurement
  • Production Research & Development
  • Project Direction & Management
  • System Design & Programming
  • Systems Development
  • Telecommunication Networks

Work History

Work History
Oct 2008 - Nov 2009

Manager of Information Technologies

Orthopaedic Specialists of Alabama, P.C.

Responsible for the following range of IT and administrative operations in connection with management of computer, communication systems and IT personnel • Successfully oversaw IT Department • Worked with administrative staff to successfully recover $125,000 • Re-worked barely functional computer and network system • Upgraded and deployed routers, servers, switches &workstations • Upgraded AIX Companion system to handle the increased traffic • Procured and began installation process of new telephone systems • Greatly reduced support calls by analyzing issues at the root • Developed scripts to greatly simplify printer deployment • Created, & implemented processes that enhanced transcription systems

Apr 2005 - Sep 2007

Computer Systems Engineer

Integrated Solutions

Responsible for the following range of IT operations in connection with project management of computer, communication systems and IT personnel throughout Alabama • Worked with many clients including vendors for Mercedes Benz • Specialized in medical clientele • Developed several new computer and network systems • Overhauled and upgraded several old systems • Successfully recruited several new clients • Achieved high level of sales and productivity

Sep 2004 - Feb 2005

Computer Systems Engineer

HealthSouth

Responsible for the following range of IT operations in connection with project management of server systems and deployment software • Supported servers for nationwide hospital chain with over 2,000 Servers • Fixed and redeployed Marimba Castanet which deployed upgrades and updates to all servers and workstations • Supported SQL and Citrix in a clustered environment • Trouble-shot and maintained all Proprietary and Industry Specific Server Based Server Applications • Authored VBScript, SQL and Marimba scripts

Apr 2004 - Sep 2004

Computer Systems Engineer

Accenture

Responsible for the following range of IT operations in connection with computer systems, server systems and deployment software • Set-up and managed Microsoft SUS • Deployed Updates and Software using SMS, SUS & Altiris • Performed upper level support for workstation assets • Executed second level support for servers • Authored VBScript and SQL and scripts

Sep 1997 - Jun 2000

Computer Systems Engineer & Call Avoidance Team Leader

Southern Company

Responsible for the following range of IT operations in connection with computer systems, server systems and deployment software • Instructed clients with computer and telephone system related problems. • Set-up network printers and print servers to work across multi-OS, multi-domain and interstate networks • Supported enterprise file, print, Exchange, SMS servers and mainframe applications • Authored software procedures to pinpoint SMS deployment issues • Managed projects for the Y2K Call Avoidance Initiative • Reduced Call Center issues by more than 5,000 per month using System Development Lifecycle (SDLC) methodology • Re-wrote Office Automation scripts to reduce inadvertent lockouts • Developed call avoidance strategies and programs to solve issues at their root cause • Won a bonus for Project Well Done award and two Best of Breed awards

Mar 1987 - Sep 1996

Lead Electronics Technician

Sears Repair Services

Responsible for the following range of IT operations in connection with computer systems, server systems and deployment software • Repaired computers, projection televisions, video tape recorders (VCR’s), televisions, component stereos, DSS Satellite receivers and other electronic devices • Technical troubleshooter • Managed Project Brand Central Installation and completed two months early • Won Technician of the Month awards on a regular basis. • Received many Customer Service Rewards • Created, developed, and supervised training for other technicians

Education

Education

Skills

Skills

Printers

Microsoft Exchange

Active Directory

Cisco

Picture Archiving & Communication Systems

Microsoft SQL

Practice Management Software

Software Deployment

Network Administration

Server Administration