Experienced web content writer and website copywriter with experience writing unique, SEO-rich content for numerous websites. Exceptional communication skills and the ability to establish, maintain and grow effective relationships and deliver concrete results both online and in person. Skilled in developing compelling content and persuasive copy. Strong writing skills and the ability to utilize good judgement and discretion to accurately convey key messages. Thrives in a fast-paced, results-driven environment where accuracy and timeliness are essential.
Feb 2007 - Present
Web Content Writer
Wrote, researched, edited and marketed content for numerous online ventures. - Utilized search engine optimization techniques to improve the volume and quality of traffic to several Internet publications - Produced compelling, keyword-rich web content for a variety of companies - Maintained several websites and utilized knowledge of HTML, CSS and blogging software - Evaluated the needs of readers and other stakeholders in order produce new content and modify existing content to meet the required needs - Marketed individual articles and entire publications via social media, drawing in additional visitors and creating loyal communities of readers
Apr 2004 - Aug 2008
Senior Case Manager
Seagate Recovery Services
Worked as a liaison between lab technicians and consumer and corporate clients to provide customized data recovery solutions. - Established, maintained and developed relationships with key clients, including the organization's largest international partner - Consulted with numerous internal departments in designing and modifying new and existing processes to provide exceptional service to a variety of international clients including government agencies and publicly-traded and privately-held companies - Created and implemented the organization's ISO 9001:2000 quality standards and developed and organized ISO audits that led to a 95% customer satisfaction rate - Created the company's first case management training manual increasing the efficiency of new employee training - Wrote, formatted and distributed monthly customer newsletters, keeping business partners informed of company promotions and updates within the organization