Mazen Abilmona

Mazen Abilmona

Summary

During my service in the hospitality field, I have strived to contribute my best to bring a smile filled with satisfaction on the faces of the people I attend to everyday. I have strived to do that with utter honesty, integrity, enthusiasm and passion. I do my utmost, in action, to reflect the devotion I hold for this domain to all encountered. I will continue to push myself to meet higher expectations and ambitions for the years to come.

Interest

Cooking, snowboarding, reading, music and theater.

Work History

Work History
Nov 2011 - Present

Food & Beverage Director

Fairmont Peace Hotel
  • Managed day to day operations for eight F&B outlets with aggressive budge
  • Strategic planning for each individual outlet
  • Improved GOP, covers, Ave Check and F&B revenue per outlets
  • ·Managed EFTE's and productivity in the department
  • ·Worked with various suppliers for high end events
  • ·In charge of all government events taking place in the hotel.
  • ·Budgeting/forecasting and managing flow throughs.
  • ·Defining themes and outlet concepts
  • ·Increase market share per outlet
Dec 2009 - Nov 2011

F&B Operations Manager

Fairmont Singapore
  • In charge of all F&B outlets. All outlets range between 185 to 300 seating capacity.
  • Budgeting and Forecasting for all outlets.
  • Planning and executing promotions for Chinese New Year, Mooncake Festival and other regional national days.
  • Opened and created files and performance reviews for all department heads.
  • Set financial, colleague and guest satisfaction goals to be achieved through out the department.
  • Initiated beverage/alcohol program within the hotel in association with beverage suppliers.
  • Implemeting incentive programs for all colleagues including leaders.
  • Initiated a training prgram that is monitored and updated by F&B Training manager.
  • Increased JD-Power guest satisfaction within all the 7 outlets.
  • Renovated three of the outlets to maintain a strong market share.
  • Set plans and promotions for Singapore Formula 1 Grand Prix 2010/11
Jan 2010 - Mar 2010

Pre-opening Team Leader

Fairmont Peace Hotel
  • In charge of recruiting and up-dating the manning guide for pre opening phase.
  • Organized job fairs ranging between 500 to 600 attendies.
  • Initiated recruitment office where all applications go through pre-screening, distributed to different department accordingly and go through the hire process.
  • Assisted in creating '' Colleague's Hand Book'' as part of pre-opening welcoming pack that helpes in hotel orientation.
  • Edited Job descriptions.
  • Assisted in setting up the beverage menu for the hotel.
  • In charge of welcoming and orienting other transition team members.
  • Assisted with setting up Operating Supplies and Equipments.
Aug 2009 - Dec 2009

General Manager, Executive Conference Center

Fairmont Dubai
  • In charge of the Banquets Operations Team and the Conference & Catering Team.
  • Manage day -to - day operations and head daily meeting with both departments.
  • Increased cover numbers in all outlets through private events and VIP functions in outlets.
  • Utilized slow moving areas around the hotel for events.
  • Initiated outside catering for VIP guests.
  • Managed operating and labor cost effeciently throughout recetion time.
  • Maintained Assitant F&B Dir. job description and overlooked all other F&B outlets daily operations.
  • In charge of all VIP events within and outside the hotel for diplomatic deligates and Shieks.
  • Increased revenue by developing daily deligate packages for groups and corporate guests.
  • Market research within our comp set and did competative analysis.
Apr 2008 - Jul 2009

Assistant Director, F&B

Fairmont Dubai
  • Manage day-to-day operations for 11 food and beverage outlets ranging between fine dining to cafes, casual, all day dining and, lounge.
  • Brought consistency in work areas when it comes to room set ups, service and guest satisfaction and implementation of hotel standards, policies and procedures.
  • Implementing out of the box promotions in collaboration with sister hotels around the world to cross expose various cuisines in our outlets.
  • Forecasting and yearly budgeting for all 11 outlets.
  • Bringing up the Richey Audit scores from 67% in 2007 to 86% in 2008.
  • Assisted in placing the OS&E for the Fairmont Palm- UAE
  • Assisted in recruiting for Fairmont Abu Dhabi pre opening team
  • Managing costs and tighter controls on all F&B operating expenses and maximizing revenues.
Aug 2007 - Apr 2008

Director, Banquets & Events

Fairmont Dubai
  • In charge of day to day operation for total of 20 meeting rooms, outside catering for VIP guests and Ballroom for 600 guests seated.
  • Completed state of the art signage system for the Executive Meeting Floor at the hotel using digital touch screen signage.
  • Upgraded all buffet set ups and discarded all linen use for buffet and coffee stations, replaced by cutting edge stainless steel and pampered glass stations.
  • Increase Employee Satisfaction where banquets took second place in the hotel.
  • Menu design and engineering for meetings and conferences.
  • Increase guest satisfaction survey from 3.5/5 to 4.1/5.
  • Achieved the assigned budget and was able increase profitability within the department through cutting costs and controlling payroll.
  • Elected Leader of the quarter. 2007
  • Manage up to 100 staff even more based on events.
  • In charge of training programs within the department
  • In charge of recruiting for the department (FSI certified).
  • Implemented a career development programs for BQTs colleagues, based on their performance.
  • Implemented a Recognition Program “Colleagues of the Month” within the department.
  • Assisted in assigning BQT’s colleagues in various committees within the hotel such as Health & Safety, JD- Powers, and Service Plus.
  • Made sure all BEO’s (Banquet Event Orders) are implemented to the smallest details, with the follow up after the event with all cliental.
  • In Charge of The Arabian Travel Market Theme Nights at the Fairmont Dubai which was a great success recognized by the VP and GM of The Fairmont Hotels & Resorts – Dubai & Africa.
  • Member of the Peppermint Lounge Club management team. (Weekly event/concert up to 3000+ pax)
  • Cost control and maximizing revenues.
Jul 2007 - Aug 2007

Pre-opening Team Leader

Fairmont Towers, Heliopolis
  • In charge of recruitment process and recruitment team
  • Conducted over 700 interviews
  • Initiated a registration system for all applicants for tracking purposes
  • Reported to corporate office directly
  • Initiated a recruitment central office
  • Organized two job fairs with 800 attendies

Education

Education

Certification

Cornell University - eCornell
Oct 1995 - Nov 1999

Bachelors of Science

Lebanese American University

Skills

Skills

Lebanese Red Cross - Youth Section

§ Elected Vice President for the club (1996-1997). § Elected President for the club        (1998-1999). § Elected Director of the General Assembly for the club (2000-2001). § Organized two Children’s Festivals in Chanay (Lebanon) – summer 1996 & 1997 in addition to  many other recreational & educational activities. § Elected Best Active Member for the year 1997-1998.

Certifications

Certifications
May 1998 - Present

Lebanese American University Distinguished List (Spring 1998).

LAU
Nov 1997 - Present

Lebanese American University Honors List (Fall 1997).

LAU
Mar 2005 - Present

Leader of the Quarter

Fairmont Dubai
Jun 2007 - Present

Certificate of Appreciation - Fairmont Tower

Fairmont Tower - Egypt