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Summary

During my service in the hospitality field, I have strived to contribute my best to bring a smile filled with satisfaction on the faces of the people I attend to everyday. I have strived to do that with utter honesty, integrity, enthusiasm and passion. I do my utmost, in action, to reflect the devotion I hold for this domain to all encountered. I will continue to push myself to meet higher expectations and ambitions for the years to come.

Interest

Cooking, snowboarding, reading, music and theater.

Work experience

Nov 2011Present

Food & Beverage Director

Fairmont Peace Hotel
  • Managed day to day operations for eight F&B outlets with aggressive budge
  • Strategic planning for each individual outlet
  • Improved GOP, covers, Ave Check and F&B revenue per outlets
  • ·Managed EFTE's and productivity in the department
  • ·Worked with various suppliers for high end events
  • ·In charge of all government events taking place in the hotel.
  • ·Budgeting/forecasting and managing flow throughs.
  • ·Defining themes and outlet concepts
  • ·Increase market share per outlet
Dec 2009Nov 2011

F&B Operations Manager

Fairmont Singapore
  • In charge of all F&B outlets. All outlets range between 185 to 300 seating capacity.
  • Budgeting and Forecasting for all outlets.
  • Planning and executing promotions for Chinese New Year, Mooncake Festival and other regional national days.
  • Opened and created files and performance reviews for all department heads.
  • Set financial, colleague and guest satisfaction goals to be achieved through out the department.
  • Initiated beverage/alcohol program within the hotel in association with beverage suppliers.
  • Implemeting incentive programs for all colleagues including leaders.
  • Initiated a training prgram that is monitored and updated by F&B Training manager.
  • Increased JD-Power guest satisfaction within all the 7 outlets.
  • Renovated three of the outlets to maintain a strong market share.
  • Set plans and promotions for Singapore Formula 1 Grand Prix 2010/11
Jan 2010Mar 2010

Pre-opening Team Leader

Fairmont Peace Hotel
  • In charge of recruiting and up-dating the manning guide for pre opening phase.
  • Organized job fairs ranging between 500 to 600 attendies.
  • Initiated recruitment office where all applications go through pre-screening, distributed to different department accordingly and go through the hire process.
  • Assisted in creating '' Colleague's Hand Book'' as part of pre-opening welcoming pack that helpes in hotel orientation.
  • Edited Job descriptions.
  • Assisted in setting up the beverage menu for the hotel.
  • In charge of welcoming and orienting other transition team members.
  • Assisted with setting up Operating Supplies and Equipments.
Aug 2009Dec 2009

General Manager, Executive Conference Center

Fairmont Dubai
  • In charge of the Banquets Operations Team and the Conference & Catering Team.
  • Manage day -to - day operations and head daily meeting with both departments.
  • Increased cover numbers in all outlets through private events and VIP functions in outlets.
  • Utilized slow moving areas around the hotel for events.
  • Initiated outside catering for VIP guests.
  • Managed operating and labor cost effeciently throughout recetion time.
  • Maintained Assitant F&B Dir. job description and overlooked all other F&B outlets daily operations.
  • In charge of all VIP events within and outside the hotel for diplomatic deligates and Shieks.
  • Increased revenue by developing daily deligate packages for groups and corporate guests.
  • Market research within our comp set and did competative analysis.
Apr 2008Jul 2009

Assistant Director, F&B

Fairmont Dubai
  • Manage day-to-day operations for 11 food and beverage outlets ranging between fine dining to cafes, casual, all day dining and, lounge.
  • Brought consistency in work areas when it comes to room set ups, service and guest satisfaction and implementation of hotel standards, policies and procedures.
  • Implementing out of the box promotions in collaboration with sister hotels around the world to cross expose various cuisines in our outlets.
  • Forecasting and yearly budgeting for all 11 outlets.
  • Bringing up the Richey Audit scores from 67% in 2007 to 86% in 2008.
  • Assisted in placing the OS&E for the Fairmont Palm- UAE
  • Assisted in recruiting for Fairmont Abu Dhabi pre opening team
  • Managing costs and tighter controls on all F&B operating expenses and maximizing revenues.
Aug 2007Apr 2008

Director, Banquets & Events

Fairmont Dubai
  • In charge of day to day operation for total of 20 meeting rooms, outside catering for VIP guests and Ballroom for 600 guests seated.
  • Completed state of the art signage system for the Executive Meeting Floor at the hotel using digital touch screen signage.
  • Upgraded all buffet set ups and discarded all linen use for buffet and coffee stations, replaced by cutting edge stainless steel and pampered glass stations.
  • Increase Employee Satisfaction where banquets took second place in the hotel.
  • Menu design and engineering for meetings and conferences.
  • Increase guest satisfaction survey from 3.5/5 to 4.1/5.
  • Achieved the assigned budget and was able increase profitability within the department through cutting costs and controlling payroll.
  • Elected Leader of the quarter. 2007
  • Manage up to 100 staff even more based on events.
  • In charge of training programs within the department
  • In charge of recruiting for the department (FSI certified).
  • Implemented a career development programs for BQTs colleagues, based on their performance.
  • Implemented a Recognition Program “Colleagues of the Month” within the department.
  • Assisted in assigning BQT’s colleagues in various committees within the hotel such as Health & Safety, JD- Powers, and Service Plus.
  • Made sure all BEO’s (Banquet Event Orders) are implemented to the smallest details, with the follow up after the event with all cliental.
  • In Charge of The Arabian Travel Market Theme Nights at the Fairmont Dubai which was a great success recognized by the VP and GM of The Fairmont Hotels & Resorts – Dubai & Africa.
  • Member of the Peppermint Lounge Club management team. (Weekly event/concert up to 3000+ pax)
  • Cost control and maximizing revenues.
Jul 2007Aug 2007

Pre-opening Team Leader

Fairmont Towers, Heliopolis
  • In charge of recruitment process and recruitment team
  • Conducted over 700 interviews
  • Initiated a registration system for all applicants for tracking purposes
  • Reported to corporate office directly
  • Initiated a recruitment central office
  • Organized two job fairs with 800 attendies

References

Kamal Naamani

Sunny Joseph

Education

Certification

Cornell University - eCornell
Oct 1995Nov 1999

Bachelors of Science

Lebanese American University

Skills

Lebanese Red Cross - Youth Section
§ Elected Vice President for the club (1996-1997). § Elected President for the club        (1998-1999). § Elected Director of the General Assembly for the club (2000-2001). § Organized two Children’s Festivals in Chanay (Lebanon) – summer 1996 & 1997 in addition to  many other recreational & educational activities. § Elected Best Active Member for the year 1997-1998.

Certifications

May 1998Present

Lebanese American University Distinguished List (Spring 1998).

LAU
Nov 1997Present

Lebanese American University Honors List (Fall 1997).

LAU
Mar 2005Present

Leader of the Quarter

Fairmont Dubai
Jun 2007Present

Certificate of Appreciation - Fairmont Tower

Fairmont Tower - Egypt