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Summary

During my service in the hospitality field, I have strived to contribute my best to bring a smile filled with

satisfaction on the faces of the people I attend to everyday. I have strived to do that with utter honesty,

integrity, enthusiasm and passion. I do my utmost, in action, to reflect the devotion I hold for this

domain to all encountered. I will continue to push myself to meet higher expectations and ambitions for

the years to come.

Work experience

Jan 2018Present

Director Of Operations

Sofitel Singapore Sentosa Resort & Spa
May 2017Feb 2018

Cluster Executive Assistant Manager 

So Singapore  & Sofitel Singapore Sentosa Resort & Spa 
  • Managed day to day operations, reporting directly to Cluster GM and owners respectively.  
  • Total 347 rooms and 7 F&B outlets - In Room Dining Service and Convention Center 
  • Improved GSI from 48% to 86% within the first 6 months 
  • Improved Employee Engaging Survey from 58% to 76% 
  • Achieved financial goals - Revenue and GOB
  • Set marketing strategies to maximize market exposure
  • Partnered with brand names from different market segments to strengthen F&B portfolio
  • enhanced the synergy between the two properties when it comes monthly promotions and manpower.
Sep 2014May 2017

Director of F&B Operations 

Fairmont Riyadh - KSA
  • Pre-opening luxury hotel, 298 keys, 5 F&B, 11 meeting rooms and 5000 Sqm of banquets space.
  • Reported directly to VP & General Manager KSA & Jordan.
  • In charge of overall hotel operations (Rooms, F&B)
  • Developed Integrated Marketing & PR Plans for F&B and the Hotel in general
  • Developed an onboarding plan for colleagues and leaders through multi-task and enhancing productivity
  • Finalized overall hotel OS&E, FF&E, achieving proper deliveries and storage.  
  • Worked with VP Development & Construction to ensure luxury standards are implemented. 
  • Assisted in setting up OS&E & reviewing manning for Pre-opening Fairmont Amman - Jordan
  • Worked with Regional VP F&B in various projects ( Raffles, Swissotel & Fairmont) and Market research/Intel throughout the kingdom.   
Oct 2013Sep 2014

Director of F&B Operations 

Sofitel Sanya Leeman Resort - Hainan, China
  • Pre-opening a 500 keys resort & 55 high end fully serviced villas
  •  8 F&B establishments & Inspired Meeting Convention Center for up to 1600 guests. 
  • Reported directly to Area General Manager. 
  • Setting up and preparing OS&E, FF&E, Pre-Opening manning guide, SOPs, Job Descriptions. 
  • Setting up par stocks for all areas. 
  • * Task-force to Singapore to assist with hotel take over and rebranding of Beaufort Resort & Spa Sentosa. 
Nov 2011Jul 2013

Director Food & Beverage

Fairmont Peace Hotel - Shanghai China
  • 8 Food & Beverage outlets with over 300 EFTEs 
  • Reported directly to Hotel Manager/General Manager and Deputy GM (Owners representative -Jinjiang State Owned Enterprise). 
  • Put strategy plans per outlet to improve revenues, efficiencies and managing cost for 2012 & 2013
  • Improved revenues and GOP by 21% and 59% respectively for 2012
  • Improved colleagues satisfaction survey results 
  • Developed successful succession plan for front and back of house employees.
  • Developed three new F&B concepts - approved - to increase meeting space, Roof Top Bar, and improve breakfast operations. 
  • Took part in regional F&B strategy plans for Fairmont Hotels main land China.
Dec 2009Nov 2011

F&B Operations Manager

Fairmont Singapore
  • In charge of all F&B outlets, range between 185 to 300 seating capacity located in a huge complex shared by Fairmont Singapore and Swissotel Stamford creating
  • Worked within a shared services environment with Swissotel Stamford.
  • Monthly budgeting and forecasting for all outlets.
  • Planning & implementing monthly/yearly promotional calendar covering domestic and international events.
  • Improved colleagues monthly productivity rates through multi-task.
  • Developed successions plans throughout the department based on performance.
  • Set tangible and attainable financial, colleague and guest satisfaction goals
  • Developed Beverage/Wine program in association with beverage purveyors
  • Developing Yearly Strategic Plans for all outlets
  • Setting Revenue Generating Ideas to increase covers and revenue
  • Increased JD-Power scores (guests feedback measurement tool)
  • Increased Colleague Satisfaction Survey within the department from 3.9 to 4.13 percentile
  • Exceeded financial GOP goals for all outlets through managing costs/labor and maximizing revenues for 2010.
Jan 2010Mar 2010

Pre-opening Team Leader

Fairmont Peace Hotel - Shanghai, China
  • In charge of recruiting and up-dating the manning guide for pre opening phase - F&B Department.
  • Organized job fairs ranging between 500 to 600 attendees.
  • Assisted in creating '' Colleague's Hand Book'' as part of pre-opening welcoming pack.
  • Edited Job descriptions for F&B various positions ( server, leader, manager).
  • Assisted in setting up the beverage program for the hotel.
  • Assisted with setting up Operating Supplies and Equipment's for F&B outlets.
Aug 2009Dec 2009

General Manager, Executive Conference Center

Fairmont Dubai
  • In charge of Banquets Operations and the Convention Conference Sales Team.
  • Manage day -to - day operations and head daily meetings with both departments.
  • Increased cover numbers in all outlets through private events and VIP functions.
  • Utilized slow moving areas around the hotel for events.
  • Initiated outside catering for VIP guests.
  • Maintained Assistant F&B Dir. job description and overlooked all other F&B outlets daily operations.
  • In charge of all VIP events within and outside the hotel for diplomatic delegates and Sheiks.
  • Increased revenue by proper menu engineering of daily packages and offerings
Apr 2008Jul 2009

Assistant Director - Food & Beverage

Fairmont Dubai - Dubai, UAE 
  • 11 Food and Beverage outlets.
  • Forecasting and yearly budgeting for all 11 outlets.
  • Bringing up the Richey Audit scores from 67% in 2007 to 86% in 2008.
  • Assisted in placing the OS&E for the Fairmont Palm - UAE
  • Assisted in recruiting for Fairmont Abu Dhabi pre opening team
  • Managing costs and tighter controls on all F&B operating expenses and maximizing revenue.
Aug 2007Apr 2008

Director, Banquets & Events

Fairmont Dubai - Dubai, UAE 
  • 20 meeting rooms, VIP outside catering and Ballroom capacity 700 guests seated.
  • Completed state of the art interactive directional signage system for the Executive Meeting Floor
  • Upgraded all buffet set ups, offerings and concepts.
  • Increase Employee Satisfaction survey scores - 2nd highest
  • Menu design and engineering for meetings and conferences.
  • Increase guest satisfaction survey from 3.5/5 to 4.1/5.
  • Achieved budget, increased profitability, managing costs and payroll.
  • Elected Leader of the quarter. 2007
  • Manage more than 100 staff based on events service requirements. 
  • Implemented a career development programs for BQTs colleagues.
  • Implemented a Recognition Program “Colleagues of the Month” within the department.. 
Jul 2007Aug 2007

Pre-opening Task Force Leader

Fairmont Towers, Heliopolis - Cairo, Egypt
  • In charge of recruitment process for new hotel property.
  • Conducted over 700 interviews
  • Reported to Director of Integration - corporate office directly
  • Organized two job fairs with 1k attendees each
May 2005Jul 2007

Banquets Manager

Fairmont Dubai - Dubai, UAE 
Sep 2003May 2005

Restaurant Manager

Fairmont Dubai  - Dubai, UAE
  • Managed day to day operation for Café Pronto - Café Deli
  • Increase daily revenue by 60% within the first three months through daily specials and weekly promotions.
  • Assisted all F&B outlets in covering daily operations. 
  • Managed Ramadan Tent - A yearly event hosting government officials and VIPs.  
Dec 2001Sep 2003

F&B Service Supervisor

Fairmont Dubai
  • Member of pre-opening team
  • Assisted in placing all Standard Operating Procedures and distributing all Operating Supplies and Equipments.
  • Certified Train the Trainer and placing training programs for F&B outlets.
  • Supervised two outlets, Cascades (all day dining) and Bridges (lobby bar).
May 2001Dec 2001

Banquets - Management Trainee

Armed Forces Officers Club - Abu Dhabi - UAE
  • Managed to day to day operations for banquets facility, seating capacity of 10K guests seated in the Garden Venue.
  • Served high government delegates, dignitaries and royalties.
  • F&B trainer for banquets department.
Jun 1999Jun 2000

Club Floor Manager

Lebanese Officers Club - Lebanon
Jun 1997Sep 1997

Front Office Management Trainee

Crown Reef Resort - South Carolina, USA
  • Day to day front desk operations. 
  • Following up with daily guests requests. 
  • Cross trained in reservations.
  • Action Overnight MOD
  • Completed the program with distinction

Education

20062007

Executive Leadership & Strategic Thinking Certification

Cornell University - eCornell

Certification

Oct 1995Mar 1999

BS Bachelors of Science, Business Management

Lebanese American University

Certified Bachelors Certificate from NYU - New York

Skills

Lebanese Red Cross - Youth Section - LAU

Elected Vice President for the club (1996-1997). 

Elected President for the club (1998-1999).

Elected Director of the General Assembly for the club (2000-2001). Organized two Children’s Festivals (Lebanon) – summer 1996 & 1997 Elected Best Active Member for the year 1997-1998.        

Interest

Cooking, snowboarding, reading, music and theater.

Custom

Marital status: married, one 4 years old son.

Date of birth: 12 October 1975

Nationality: Lebanese and carrying a south American passport

Languages: English & Arabic (Spoken and written fluently).

Driving L. : Lebanon, UAE

Certifications

May 1999Present

Lebanese American University Distinguished List (Spring 1998).

(LAU)
Nov 1997Present

Lebanese American University Honors List (Fall 1997).

(LAU)
Mar 2005Present

Leader of the Quarter

Fairmont Dubai
Jun 2007Present

Certificate of Appreciation - Fairmont Tower

Fairmont Tower - Egypt
Jan 2010Present

Certificate of Appreciation - Fairmont Peace Hotel

Fairmont Peace Hotel - Shanghai, China

Text section

References:

Available upon request.