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Mazen Abilmona

Cluster Executive Assistant Manager 


During my service in the hospitality field, I have strived to contribute my best to bring a smile filled with

satisfaction on the faces of the people I attend to everyday. I have strived to do that with utter honesty,

integrity, enthusiasm and passion. I do my utmost, in action, to reflect the devotion I hold for this

domain to all encountered. I will continue to push myself to meet higher expectations and ambitions for

the years to come.

Work experience

May 2017Present

Cluster Executive Assistant Manager 

So Singapore  & Sofitel Singapore Sentosa Resort & Spa 
  • Managed day to day operations reporting directly to Cluster GM 
  • Total 347 rooms and 7 F&B outlets - In Room Dining Service and Convention Center 
  • Improved GSI from 48% to 86% within the first 4 months 
  • Improved Employee Engaging Survey from 58% to 76% 
Sep 2014May 2017

Director of F&B Operations 

Fairmont Riyadh - KSA
  • Pre-opening luxury hotel, 298 keys, 5 F&B, 11 meeting rooms and 5000 Sqm of banquets space.
  • Reported directly to General Manager.
  • In charge of overall hotel operations (Rooms, F&B)
  • Developed Integrated Marketing & PR Plans for F&B and the Hotel
  • Developed an onboarding plan for colleagues and leaders through multi-task and enhancing productivity
  • Creating experiences and delights for guests partnering with Saudi handcrafts that matches the realms of the hotel.
  • Finalized overall hotel OS&E, FF&E, achieving proper deliveries and storage.  
  • Worked with VP Development & Construction to ensure luxury standards are implemented. 
  • Assisted in setting up OS&E & reviewing manning for Pre-opening Fairmont Amman - Jordan
  • Worked with Regional VP F&B in various projects ( Raffles, Swissotel & Fairmont) and Market research/Intel throughout the kingdom.   
Oct 2013Sep 2014

Director of F&B Operations 

Sofitel Sanya Leeman Resort - Hainan, China
  • Pre-opening a 500 keys resort & 55 high end fully serviced villas 8 F&B establishments & Inspired Meeting Convention Center for up to 1600 guests. 
  • Reported directly to Area General Manager. 
  • Setting up and preparing OS&E, FF&E, Pre-Opening manning guide, SOPs, Job Descriptions. 
  • Setting up par stocks for all areas. 
  • * Task-force to Singapore to assist with hotel take over and rebranding of Beaufort Resort & Spa Sentosa. 
Nov 2011Jul 2013

Director Food & Beverage

Fairmont Peace Hotel - Shanghai China
  • Managed day to day operations for eight Food & Beverage outlets with over 300 EFTEs 
  • Reported directly to Hotel Manager/General Manager and Deputy GM (Owners representative -Jinjiang State Owned Enterprise). 
  • Put strategy plans per outlet to improve revenues, efficiencies and managing cost for 2012 & 2013
  • Improved revenues and GOP by 21% and 59% respectively for 2012
  • Improved colleagues satisfaction survey results 
  • Developed successful succession plan for front and back of house employees.
  • Developed three new F&B concepts - approved - to increase meeting space, Roof Top Bar, and improve breakfast operations. 
  • Took part in regional F&B strategy plans for Fairmont Hotels located in China main land.
Dec 2009Nov 2011

F&B Operations Manager

Fairmont Singapore
  • In charge of all F&B outlets. All outlets range between 185 to 300 seating capacity located in a huge complex shared by Fairmont Singapore and Swissotel Stamford creating 2000 rooms hotel.
  • Worked within a shared services environment with Swissotel Stamford.
  • Monthly budgeting and forecasting for all outlets.
  • Planning & implementing monthly/yearly promotional calendar covering domestic and international events.
  • Improved colleagues monthly productivity rates through multi-task approaches
  • Developed successions plans throughout the department based on performance.
  • Set tangible and attainable financial, colleague and guest satisfaction goals
  • Developed Beverage/Wine program in association with beverage purveyors
  • Developing Yearly Strategic Plans for all outlets
  • Setting Revenue Generating Ideas to increase covers and revenue
  • Increased JD-Power scores (guests feedback measurement tool)
  • Increased Colleague Satisfaction Survey within the department from 3.9 to 4.13 percentile
  • Exceeded financil GOP goals for all outlets through managing costs/labor and maximizing revenues for 2010.
Jan 2010Mar 2010

Pre-opening Team Leader

Fairmont Peace Hotel - Shanghai, China
  • In charge of recruiting and up-dating the manning guide for pre opening phase - F&B Department.
  • Organized job fairs ranging between 500 to 600 attendies.
  • Initiated recruitment office where all applications go through pre-screening, distributed to different department accordingly and go through the hire process.
  • Assisted in creating '' Colleague's Hand Book'' as part of pre-opening welcoming pack.
  • Edited Job descriptions for F&B various positions ( server, leader, manager).
  • Assisted in setting up the beverage program for the hotel.
  • In charge of welcoming and orienting other transition team members.
  • Assisted with setting up Operating Supplies and Equipments for F&B outlets.
Aug 2009Dec 2009

General Manager, Executive Conference Center

Fairmont Dubai
  • In charge of Banquets Operations and the CCS Team.
  • Manage day -to - day operations and head daily meetings with both departments.
  • Increased cover numbers in all outlets through private events and VIP functions.
  • Utilized slow moving areas around the hotel for events.
  • Initiated outside catering for VIP guests.
  • Managed operating and labor cost effeciently throughout recession time.
  • Maintained Assistant F&B Dir. job description and overlooked all other F&B outlets daily operations.
  • In charge of all VIP events within and outside the hotel for diplomatic deligates and Shieks.
  • Increased revenue by developing daily deligate packages for groups and corporate guests.
Apr 2008Jul 2009

Assistant Director - Food & Beverage

Fairmont Dubai - Dubai, UAE 
  • Manage day-to-day operations for 11 Food and Beverage outlets.
  • Brought consistency in work areas when it comes to room set ups, service and guest satisfaction, implementation of hotel standards, policies and procedures.
  • Implementing out of the box promotions in collaboration with sister hotels around the world to cross expose various cuisines in our outlets.
  • Forecasting and yearly budgeting for all 11 outlets.
  • Bringing up the Richey Audit scores from 67% in 2007 to 86% in 2008.
  • Assisted in placing the OS&E for the Fairmont Palm - UAE
  • Assisted in recruiting for Fairmont Abu Dhabi pre opening team
  • Managing costs and tighter controls on all F&B operating expenses and maximizing revenue.
Aug 2007Apr 2008

Director, Banquets & Events

Fairmont Dubai - Dubai, UAE 
  • In charge of day to day operation for total of 20 meeting rooms, outside catering for VIP guests and Ballroom for 700 guests seated.
  • Completed state of the art signage system for the Executive Meeting Floor using digital interactive signage.
  • Upgraded all buffet set ups and discarded all linen use for buffet and coffee stations, replaced by cutting edge glass stations.
  • Increase Employee Satisfaction where banquets took second place in the hotel.
  • Menu design and engineering for meetings and conferences.
  • Increase guest satisfaction survey from 3.5/5 to 4.1/5.
  • Achieved budget and was able increase profitability within the department through managing costs and controlling payroll.
  • Elected Leader of the quarter. 2007
  • Manage more than 100 staff based on events service requirements. 
  • In charge of training programs within the department
  • Implemented a career development programs for BQTs colleagues.
  • Implemented a Recognition Program “Colleagues of the Month” within the department.
  • Made sure all BEO’s (Banquet Event Orders) are implemented and planned accurately. 
Jul 2007Aug 2007

Pre-opening Team Leader

Fairmont Towers, Heliopolis - Cairo, Egypt
  • In charge of recruitment process and recruitment team
  • Conducted over 700 interviews
  • Initiated a registration system for all applicants for tracking purposes
  • Reported to corporate office directly
  • Initiated a recruitment central office
  • Organized two job fairs with 1k attendies each
May 2005Jul 2007

Banquets Manager

Fairmont Dubai - Dubai, UAE 
Sep 2003May 2005

Outlet Manager

Fairmont Dubai  - Dubai, UAE
  • Managed day to day operation for Cafe Pronto - Cafe Deli
  • Increase daily revenue by 60% within the first three months through daily and weekly promotions.
  • Assisted all F&B outlets in covering daily operations. 
  • Managed Ramadan Tent - A yearly event hosting government officials and VIPs.  
Dec 2001Sep 2003

F&B Service Supervisor

Fairmont Dubai
  • Member of pre-opening team
  • Assisted in placing all Standard Operating Procedures and distributing all Operating Supplies and Equipments.
  • Certified Train the Trainer and placing training programs for F&B outlets.
  • Supervised two outlets at the same time - Cascades (all day dining) and Bridges (lobby bar).
May 2001Dec 2001

Banquets - Management Trainee

Armed Forces Officers Club - Abu Dhabi - UAE
  • Managed to day to day operations for banquets facility that can take up to 10K guests seated in the Garden Venue.
  • Served high government deligates, polititians and royalties.
  • F&B trainer for banquets department.
Jun 1999Jun 2000

Club Floor Manager

Lebanese Officers Club - Lebanon
Jun 1997Sep 1997

Front Office Management Trainee

Crown Reef Resort - South Carolina, USA
  • Day to day front desk operations. 
  • Taking care & following up with daily guests requests and needs. 
  • Worked in reservations and covered overnight shifts as MOD.
  • Finsihed program with distingtion


Executive Leadership & Strategic Thinking Certification

Cornell University - eCornell
Oct 1995Mar 1999

BS Bachelors of Science, Business Management

Lebanese American University

Certified Bachelors Certificate from NYU - New York


Lebanese Red Cross - Youth Section - LAU

Elected Vice President for the club (1996-1997). 

Elected President for the club (1998-1999).

Elected Director of the General Assembly for the club (2000-2001). Organized two Children’s Festivals in Chanay (Lebanon) – summer 1996 & 1997 in addition to many other recreational & educational activities. Elected Best Active Member for the year 1997-1998.        


Cooking, snowboarding, reading, music and theater.


Marital status: married, one 4 years old son.

Date of birth: 12 October 1975

Nationality: Lebanese and carrying a south American passport

Languages: English & Arabic (Spoken and written fluently).

Driving L. : Lebanon, UAE


May 1999Present

Lebanese American University Distinguished List (Spring 1998).

Nov 1997Present

Lebanese American University Honors List (Fall 1997).

Mar 2005Present

Leader of the Quarter

Fairmont Dubai
Jun 2007Present

Certificate of Appreciation - Fairmont Tower

Fairmont Tower - Egypt
Jan 2010Present

Certificate of Appreciation - Fairmont Peace Hotel

Fairmont Peace Hotel - Shanghai, China

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