Summary

Former Monster.com Training Specialist for Employers and Job Seekers turned Resume writer specializing in:

  •  Red flag resume issues from an employer or recruiters perspective
  •  Bio and Cover Letter writing
  •  Job search strategies/ guidance

Published work in Cover Letters for Dummies Vol. III

Work History

Work History
Aug 2008 - Present

Adjunct Faculty Member

UMass Boston

Faculty Bio

Courses:

  • The Selection and Evaluation of Instructional Media (INSDSG 603)
  • Independent Study Advisor (INSDSG 696)
Oct 2005 - Present

Certified Professional Resume Writer (CPRW)

Resume Zen Works
  • Founder and Senior Resume Writer specializing in a wide range of industries and  job search strategies
May 2008 - Dec 2009

Sales Development Program Manager

Parametric Technology Corp
  • Developed, implemented and managed new product  online course offerings for a global sales force
  • Managed a team of training consultants to roll out a global upgrade on a customized Siebel database
  • Developed training for Windchill ProductPoint, the companies first partnership with Microsoft
  • Conducted synchronous web casts for a portfolio of Product Development Management solutions  
Apr 2007 - Aug 2008

Acting Instructional Designer

Monster
  • Conducted strategic needs analysis for the implementation of new training offerings throughout North America               
  • Received several outstanding evaluations from a wide range of clients such as; Procter & Gamble, UPS & Raytheon that encompassed the integration of  using  Monster and their (ATS) Applicant tracking systems.
  • Designed assessments, job aids & reference documentation for trainers and clients on various products, technical processes & online engagement activities.
  • Maintained all training materials for trainers & attendees
  • Facilitated client-training sessions using adult learning & instructional design concepts.
  • Created & delivered customized processes & technical documents for clients which increased customer satisfaction by 60% over a one year period 
May 2004 - Apr 2007

Customer Training Specialist

Monster
  • Scheduled and conducted customer training via scheduled synchronous web casts for 1:1 training upwards to groups of 50
  • New hire training via web-based demos, classroom style presentations
  • Participated in UAT/ PAT for new software releases
  • Set up, co-facilitation and breakdown of Trade shows and recruiter workshops 
  • Received Customer Intimacy award for outstanding delivery of training sessions that promote product adoption & securing customer contract renewals in excess of 100k

Education

Education
2005 - 2008

M.Ed.

University of Massachusetts Boston

5/2008 / 4.0 GPA/ Attended while working full time

Recipient of the Book Award, Excellence in Instructional Design

Primary focus on creating education and training in a systematic manner with a focus on adult learning theory and organizational development in the workplace

2000 - 2004

BS

Bay Path College

Concentration: Information Technology

Cum Laude-2004 / Dean’s list 2000-2003 / 3.66 GPA / Attended while working full time

Maroon Key Honor Society award for outstanding scholastic achievement

Skills

Skills

WIMBA

Word

Web CT

Snag It

Siebel

SharePoint

Information Mapping

Moodle

PowerPoint

Web Ex

LiveMeeting

Captivate

Centra

BlackBoard

Adobe Presenter

Articulate

Certifications

Certifications

CPRW

Professional Association of Resume Writers & Career Coaches