Currently have the opportunity to take all my years of experience, insight and wisdom and pass that on to those who have yet to travel life's highway as far as I have.
Oct 2009 - Present
Writer and EMP (Eclectic Management Professional)
The World at Witt's End
Currently researching and compiling data and information for my new series: "Forked to Death, America, dying one bite at a time". An in-depth compilation of currently available agricultural, nutritional and lifestyle information on the state of being in the US and resources for the paths necessary to help eveyrone choose more wisely for our own good.
Aug 2004 - Sep 2009
Customer Service - Operations Manager
Xtreme Revolution, Inc
Through exceptional customer service and operations management helped to increase sales revenue 100% in just one year. Used in-house developed web applications to establish an industry leading internet presence and customer support and service reputation. Provided training and on-going support for employees on over 8,000 products from 125 different vendors and suppliers.
Mar 2003 - Jun 2005
Motocross Marketing USA
Created and designed the first of its kind, all encompassing guide to the exciting sport of Motocross. In two volumes we were able to amass, organize and publish over 800 pages of resource driven information, specifications and behind-the-scenes data about this popular action sport.
Nov 2002 - Mar 2004
Barona Valley Ranch and Resort
Train new hires on all aspects of job performance. Company processes, policies and procedures. Evaluate, document and report progress and areas for improvement.
May 2001 - Oct 2002
Contact Center Analyst
Monitored agent activity, adherence through workforce management applications: Cisco Geotel, Nortel ACD, GMT WFM First and second level user support for system issues and problem resolution Provided forecasting, scheduling and analysis for 200 agent virtual call center Designed, developed and implemented departmental intranet site with real-time user- statistics and overall business analytics. Extensive use of MS-Excel, Powerpoint, FrontPage, Access, Crystal Reports
Jan 1999 - Jan 2001
Datatec Systems, Inc
Monitored and reported projects using Microsoft Office Suite Assembled, configured, staged hardware and software for large scale deployment Trained new team members in all facets of staging and configuration Controlled team scheduling and workflow. Continually developed new processes and procedures for program implementation
Jan 1995 - Jan 1997
Managed all operations for a 2.6m franchise unit. Dramatically increased customer satisfaction scores during first three months. Controlled all cost centers to bonus expectations. Reduced employee turnover from 120% per annum to 40%
Jan 1990 - Jan 1995
Customer and Technical Support Manager
MicroAge Computer Center
Provided support and service across multiple hardware and software platforms Dos, Windows, Mac, Unix/Xenix and numerous application components Managed training for Microsoft Office Applications, Microsoft DOS, Windows 3.1 - 95, Great Plains Accounting Software, WordPerfect and Dbase development
Jan 1986 - Jan 1990
Hercules Aerospace Product Group
Designed, developed, managed, implemented network based data acquisition and reporting applications Administered Novell based acquisition network for testing services using varied hardware, software, and testing equipment
Jan 1982 - Jan 1986
Computer Center Manager
Responsible for all center operations and management Provided on-site software installation and support Performed hardware and software diagnostics and troubleshooting for Xenix based configurations and early DOS platforms