I am currently working in the Department of Human Services as a General Office Assistant 6. My work experience and educational background have provided me with excellent analytical and critical-thinking skills. I also have experience working as a student assistant for the Michigan Parole Board which helped familiarize me with the policies, procedures and duties of a Departmental Technician within the Department of Corrections. I have been faced with deadlines and have met them with positive results and feedback both as an employee and as a student at Davenport University.
Mar 2008 - Present
General Office Assistant
State of Michigan - Department of Human Services
·Gained knowledge of the State of Michigan’s Assistance Programs and eligibility requirements for each program. Specifically: Food Assistance, Medical Assistance, Child Daycare Assistance and Cash Assistance.
·Effectively communicated with clients in person and via telephone to explain eligibility criteria for particular programs. Applications were registered once all pertinent information is obtained from the client.
·Performed clerical duties for Assistance Payments Workers by registering, assigning and delivering cases to workers.
·Efficiently completed assigned duties by understanding departmental rules, regulations and policies. Gained an increased ability to adapt to changing policy; procedure and software programs.
·Performed other general office duties as required.
Jul 2006 - Mar 2008
State of Michigan - Department of Corrections
·Assisted the Executive Secretary to the Chairperson of the Michigan Parole Board prepare for the Parole Board’s bi-weekly meetings. Specifically, I prepared the list of cases that the Parole Board was going to review and copied reports of each prisoner file for distribution to the members.
·Preformed the Departmental Technician’s duties in the Lifer, Litigation and Violations Unit when she was absent.Specifically, I calculated the Dead Time (time lapse) from the time a parolee absconds to the time he was taken into custody.I later updated information into CMIS.
·Located requests from Michigan Parole Agents to discharge parolees; to add/delete special conditions of parole; or extend parole supervision.After locating the request and the file I updated CMIS and forwarded the case file to the appropriate Parole Board Member.
·Prepared a list and retrieved the files of 115 inmates who were scheduled to be interviewed by Parole Board on a weekly basis. Specifically: I sorted all files into a chronological order and located any missing files.
Aug 2004 - Feb 2007
·Effectively communicated with customers and provided quality customer service.
·Created visual displays throughout the store.
·Ensured accurate pricing for customer purchases.