Nicole Light

Summary

Looking for an employement opportunity with a strong company where I can contribute with my acquired skills in business, customer service, and computer technologies.

Work History

Work History
Jan 2007 - Present

Dispatcher

Anchor Alarm Center

This company specializes in private monitoring for commerical and residential locations.  I have learned to work with a multi-phone line system and a duel screen computer while managing  different windows in the alarm software.  Clerical work included filing, data entry, recording of incoming paperwork, recording of incoming messages for supervisors, basic fax, basic copying, and metering outgoing mail on a Pitney and Bowes machine.  I have also been trained in customer service and conflict management with customers and business associates.  Established strong relationships with business associates and various city/county authorities.  I have the ablility to work with or with out supervision, in a fast paced enviroment with minimal stress and maintain organization for paper work and time management.  

Jul 2005 - May 2006

Juvenile Tracker

Southwest Key Program, Inc

This non-profit company was a pre-trial service for Juveniles.  I would have to go to their home, school, relatives, or other locations to get their signature for their probation officer.  I worked different shifts between seven a.m through one a.m.  I learned basic record keeping and dictation with the paper work that was subject to auditing by the Department of Juvenile Justice.  I had to work independently and make decisions with out a supervisors approval.  I learned conflict management and communication skills with different types of people and authorities.  Also learned basic copy machine, fax machine, and phone system skills.

Education

Education
Apr 2007 - Sep 2008

AA Business (not completed)

American Intercontinental University Online

 I am going to extend my degree to a Bachelor of Business.  I want to be able to find a job where I can learn different skills that will contribute to my continuing education.  Completed classes in marketing, basic accounting and personal finance.

Skills

Skills

Customer Service (Phone)

Currently working with customers taking correct information, completing requests and problem solving.

Filing

Numeric and Alpha numeric filing 

Record Keeping

Learned to record and take information with minimal  errors.  Record incoming and outgoing files and records on a daily basis. 

Phone System

Able to answer and multi task with a six multi-line phone system. 

Internet

Learned to use the internet for research and e-mail systems.  Use the internet for online software programs at current employer.  Used the internet for 3 years while attending online college.  Transfered files and communicate with large groups in rooms and on message boards for assignments. 

Microsoft Office

Took classes for Microsoft Office in the summer of 2008 as a part of my business degree

Typing

Ability to type 60 wpm