Jo Anne Butler

  • Bundaberg Qld 4670 Australia
Jo Anne Butler

Objective

Enthusiastic, ambitious and highly organized hospitality professional Seeking a

position in a department that rewards loyalty, hard work,

dependability and positive results.

Education

Education
Feb 2010 - Present

IV Tourism

Bundaberg QLD Tafe Collage
Jan 1997 - Dec 2001

Year 12

Bundaberg State High School

Skills

Skills

Hotel/Resort Reception

  ·      Advanced user of Microsoft Office applications (Word, Excel, Power Point) ·      Experienced problem solver, ability to resolve disputes to customer satisfaction. ·      Ability to handle difficult or stressful situations with tact and diplomacy ·      Willingness to work a variety of day/night and weekend shifts. ·      Extensive hotel sector experience and expertise. ·      Excellent verbal and written communication skills. ·      Strong interpersonal, office administration and multitasking skills. ·      Natural flair and ability to work on own initiative or as part of team. ·      Strong Communication in telephone etiquette and non-verbal communication  

Housekeeping

·          Ensure cleanliness of Resort Rooms and quality of customer service ·          Advanced user of Microsoft Office applications (Word, Excel, Power Point) ·          Organized and efficient worker ·          Willingness to work a variety of day/night and weekend shifts. ·          Knowledge of Occupational Health and Safety Law ·          leadership and people management ·          Superb time management skill. ·          Extensive retail/ hotel sector experience and expertise ·          Excellent listening skills with a strong attention to detail. ·          Able to work under pressure and work with different people

Tourism

  ·      Prepare & present tour commentaries ·      Advanced user of Microsoft Office applications (Word, Excel, Power Point) ·      Maintain a clean and safe workplace environment and ensure OHS standards are met ·      Give presentations on different tours on behalf of the company, to industry, community or interest groups ·      Able to work under pressure and work with different people ·      Willingness to work a variety of day/night and weekend shifts. ·      Able to connect with people of all ages and from different backgrounds ·      Able to effectively juggle many tasks at once; good time management skills ·      Work effectively with culturally diverse clients and co-workers  

Office Administration

  ·      Advanced user of Microsoft Office applications (Word, Excel, Power Point) ·      Able to work under pressure and work with different people ·      General office duties include answering phones, giving directions and information on the property and the area to guest, handle check-ins and check-outs. ·      Ability to handle difficult or stressful situations with tact and diplomacy ·      Extensive retail/ hotel sector experience and expertise. ·      Strong interpersonal, office administration and multitasking skills. ·      Natural flair and ability to work on own initiative or as part of team. ·      Excellent listening skills with a strong attention to detail. ·      Excellent problem-solving and analytical skills. ·      Knowledge in telephone etiquette and non-verbal communication  

Work History

Work History
Aug 2009 - Feb 2010

Housekeeper/Reception duties

Best Western Lake Inn
Jan 2008 - Aug 2008

HOUSING SUPERVISOR

VOYAGES HOTEL & RESORTS

Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.Investigates complaints regarding housekeeping service and equipment, and takes corrective action.Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.Coordinates work activities among departments.Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.Inventories stock to ensure adequate supplies.Evaluates records to forecast department personnel requirements.Makes recommendations to improve service and ensure more efficient operation.Prepares reports concerning room occupancy, payroll, and department expenses.Selects and purchases new furnishings.Performs cleaning duties in cases of emergency or staff shortage.Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.Attends staff meetings to discuss company policies and patrons' complaints.Issues supplies and equipment to workers.Establishes standards and procedures for work of housekeeping staff.Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports.Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals.

Jul 2007 - Nov 2007

ROOM ATTENDANT

HININBROOK WILDERNESS LODGE RESORT

  Vacuuming and sweeping carpets and floors. • Mopping floors as needed. • Dusting, brushing, polishing and vacuuming furniture. • Dusting and cleaning room decorations, appliances and structural surfaces (e.g. wall fixtures, window sills, vents). • Changing linen and making beds. • Cleaning showers, tubs, sinks and bathroom items. • Removing used guest amenities and trash. • Replenishing guest amenities and supplies. • Inspecting rooms for safety hazards and for the operating condition of equipment and reporting same to maintenance. • Checking for damaged linens. • Reporting lost and found articles, maintenance problems, or special room problems (e.g. pets in the room) to a supervisor. • Maintaining storage rooms and stocking carts. • Emptying linen from housekeeping cart into laundry cart. • Recording room status on work assignment sheets. • Providing information to guests about hotel services, facilities and other amenities. • Providing information to guests about local attractions/services. • Preparing rooms for guest arrival and responding to special guest requests, such as delivering newspapers or cleaning a spill. • Listening and responding to guests’ requests or complaints.

Certifications

Certifications

Certification

Australia