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Summary

IT professional with wide variety of experience including networking, systems operation, personnel management and training, course development, and technical writing.

Work experience

Jun 2008Jan 2010

Technical Writer

Intralot
- Create, edit, and maintain technical documentation for current and future lottery systems and applications, i.e. technical specifications and operations manuals - Create, edit, and maintain procedural documentation and archiving methodology including but not limited to department policies and procedures, work standards, user guides, and application guides - Write, edit, produce, and maintain on-line (internet/web-based) documentation - Support quality assurance efforts, assemble documentation for audits and ensure that documentation is compliant with necessary regulations - Research and evaluate new documentation tools and methods; document and improve documentation processes - Maintain documentation standards - Develop documentation project plans and time lines, and meet these schedules - Collaborate with departmental programmers, business analysts, and customers to collect and interpret input in order to create and maintain the documentation
Nov 2005Jun 2008

Operations Manager

Intralot
Directly responsible for INTRALOT Nebraska Operations Center Supervise staff consisting of 12 System Operators and make staffing decisions regarding the Operations department Manage INTRALOT Nebraska Quality Assurance Testing Develop and review software specifications Communicate with software development team regarding software requirements, testing, and support LOTOS* (Lottery Operating System) cluster support and management Windows server and Oracle database cluster management Coordinate software testing and implementation with Nebraska Lottery Insure compliance with Multi-State Lottery Association standards
Sep 2004Nov 2005

Systems Operator - Team Lead

Intralot
20042004

Systems Operator

Intralot
20032004

Internet Help Desk

Alltel
20012002

Technical Trainer/Consultant

Mouse University/Effective Solutions
19982001

Computer Operator

Emerson Tool Company

Education

20082011

Masters of Science

Bellevue University
20052008

Bachelor of Science

Bellevue University
20032005

Associate of Applied Science

Southeast Community College