Telephony Infrastructure & Avaya Architecture Professional with 26 years of Telecommunications Industry experience & 15 years of Telecommunications Management experience and with proven success managing the architecture, implementation, and operations of Global Enterprise mission critical systems.
Key Areas of Telecommunications Expertise
Unified Communications Integration: Distributed & Centralized SIP Conversions; Oracle SBC & Cisco CUBE Data Center installations; DID Number Porting; Avaya SMGR (System Manager) and Avaya ASM (Session Manager) Data Center installations; UCaaS Application & SIP Management; Avaya Trunk Group conversion Â from PRI to SIP; Avaya SIP Trunk Group Management; Avaya Network Region and Avaya CAC (Call Admission Control) to Verizon MPLS GoldCAR EF Queue CCL (Concurrent Call Limit) verification; Mutare Unified Messaging integration & administration; IPTelephony, VoIP, VoATM and VoMPLS; Skype for Business Enterprise Voice integration.
IPT Network Readiness: CISCO Router & Switch sho vlan, sho run & sho ver reports, Voice VLANs, Voice VLAN Network Subnets, Voice VLAN IP Addresses, Voice VLAN Host Names, Voice VLAN LLDP on ethernet ports, Voice VLAN DHCP Option 242, L2/L3 Voice VLAN Routes, DHCP Helper requirements, firewall ports requirements, Carrier MPLS GoldCar Effective Values, VoIP SIP Trunks, and RTP & QOS Policies on Verizon Managed Routers.
Project Management: RFI (Request For Information) & RFP (Request for Purchase), Microsoft Project 2007, iClarity and Project Frameworks; Statement of Work; Proposal Assessment & Acceptance; Scope & Hardware Requirements; Cost Assessment; Budget Control; Resource Staffing & Scheduling; Completion Requirements & Deadline.
Operational & Department Management: Day-to-Day Support & Service Level Agreements; S.O.P. & Infrastructure Management Documentation; Technology Administration & New Technology Assessment/Recommendation; Project Management; Executive Summary & Presentation; Billing/Budget Expense & Cost Control; Inventory Control; Staff Management.
PBX Systems, Key Systems & Networking: Avaya Definity G3i & G3r PBX, Avaya S88XX, S87XX & S85XX Media Servers, Avaya LSP (Local Survivable Server) & ESS (Enterprise Survivable Server), Avaya G250, G350, G450 & G650 Media Gateways; Nortel Meridian 1 PBX, Nortel CS1000 & CS1000e Communications Servers, Nortel BCM (Business Communications Manager) Servers; Mitel 3300 ICP PBX; Intecom E14 PBX; Hardware & Software Administration & Programming; Hardware Installation & Integration; System Expansion.
PBX Application, Call Center Engineering & Related Hardware: Avaya Voice Portal, Avaya CMS, Parlance IVR, VeraSmart Call Accounting, Mercom Screen Recording, Virtual Hold, Mutare Unified Messaging Hardware & Software Administration & Programming; Voice over I.P., Voice over A.T.M. & Voice over MPLS; Automated Call Distribution, Call Routing, Call Center Scripting, Call Center Screen Recordings, Call Center Reporting and IP Agent Softphones Implementation; Computer Telephony Integration; Call Accounting, Cost Recovery Systems and Interactive Voice Response Systems; A.C.D. Digital Announcement Recorders; A.C.D. Call Routing Servers; A.C.D. Call Statistic Report Servers; Call Accounting Servers; Interactive Voice Response Systems; Wireless Headsets.
Voice Mail Systems & Networking: Avaya Modular Messaging & Intuity Audix 770 Voicemail, Avaya Message Networking Server, Nortel Meridian Mail & Call Pilot Voicemail; Mitel NuPoint Voicemail; Intecom InteMail Voicemail; Hardware & Software Administration & Programming; Automated Attendant; Custom Call Routing, Message Networking and Unified Messaging.
Turrets & Trading Floor Technology: British Telecom Turret Hardware & Software Administration & Programming; Trader IDs; Auto Ring- Down & Manual Ring-Down Circuits; Hoot & Hollar.
Data Communications & Networking: Desktop Hardware & Software; Local Area Network & Wide Area Network Connectivity.
Video Conference Systems: Polycom and Tandberg Hardware & Software Administration & Programming; Video over ISDN & Video over I.P.
Cable Infrastructure Management: Wiring Standards; Floor Plans; M.D.F. & I.D.F. Control & Documentation; Voice & Data, Cat3, Cat 5, Cat 5E, Cat 6, and Fiber.
Vendor Management: Voice Communications Network Administration; Enhanced Call Routing Applications; Hardware & Software Service Level Agreements; System Maintenance Service Level Agreements; Carrier Service Level Agreements; Service Level Agreement Negotiations.
Billing Management: Payment Approval & Expense Control; Reconciliation, Auditing & Change Recommendation; Budget Alignment Review.
Voice & Data Circuit Provisioning & Management: Service Recommendation & Control; Service Request Approval; P.O.T.S. & D.S.L. Lines; B.R.I. & P.R.I. I.S.D.N., Frame Relay, T1, T3, Ethernet, MPLS Circuits & MPLS GoldCar (VoMPLS).