Unified Communications Architect
HireGenics @ AIG
Summary: Day-to-Day Support & Service Level Agreements; S.O.P. & Infrastructure Management & Documentation; Technology Administration; New Technology Assessment & Recommendation; Project Management & Change Management; Executive Summary & Presentation.
Ø Provide Unified Communications integration by leading new technology research and assessment in order to ensure the services & features are meeting the business requested interoperability & demand.
This would include any and all projects from voice, video and data to all 3rd party equipment and software applications.
Ø Assess existing Carrier MPLS GoldCar Effective Values & request upgrades as needed for VoIP SIP Trunks and connectivity for Avaya Centralized Voicemail & System/Session Manager integration, as well as ensured that RTP & QOS Policies as assigned to Verizon Managed Routers.
Ø Ensure IPT Network Readiness is available by reviewing CISCO Router & Switch “sho vlan”, sho run” & “sho ver” reports, and work with Network Teams to implement Voice VLANs, Voice Network Subnets, assign IP Addresses, assign Host Names, configuring LLDP on ethernet ports, configuring DHCP Option 242 to Voice VLANs & Data VLANs, configuring L2/L3 Voice VLAN Routes, assigning DHCP Helper Servers, and configure firewall ports.
Ø Provide full system reports which include System Software Revision Levels; System Capacity; System Configuration; System Cabinet; Hardware Layout; Station, Extension, Trunk & Trunk Measurements, Hunt-Group, Announcement, Agent ID, Node Name, Route-Pattern, Dial-Plan Analysis, Feature, Paging, CDR, DS1, VDN, and Vector inventories.
Ø Project Management responsibilities included the following:
o RFI (Request For Information) & RFP (Request for Purchase)
o Microsoft Project & Microsoft Visio; iClarity and Project Frameworks; Statement of Work; Proposal Assessment & Acceptance
o Scope & Hardware Requirements; Cost Assessment; Budget Control; Resource Staffing & Scheduling; Completion Requirements & Deadline.
o Project Budget Cost Control
o Executive Summary & Presentation
Ø Operational responsibilities include the following:
o Manage & oversee the infrastructure to ensure high availability of mission critical systems.
o Create documentation such as inventories, Standard Operating Procedures, as well as ensuring that SharePoint is maintained & updated. Reviewed & approved new integration, implementation, and call-flow Visio Diagrams.
o Review, evaluate and recommend hardware prior to implementation with all internal teams.
o Validate & Test all new hardware/software certification prior to approval for implementation.
o Assist with IPT Projects to ensure IPT Network Readiness.
o Responsible for ensuring that all Incidents are completed in a timely manner in order to adhere to SLA Guide-lines.
o Participate in CAB Review to ensure that policies are followed and that approvals are granted in order to ensure that Prudential Standards are maintained.