Sr. Data & Voice Services Specialist (Consultant)
KandilIT @ Prudential Financial Services
Summary: Day-to-Day Support & Service Level Agreements; S.O.P. & Infrastructure Management & Documentation; Technology Administration; New Technology Assessment & Recommendation; Project Management & Change Management; Executive Summary & Presentation.
Ø Responsible for providing engineering support to all assigned Avaya Voice Projects, which consists of upgrading all existing Legacy Avaya PBXs, Voicemail Systems, Telephony Network Services, and Ancillary Equipment. These Avaya Voice Transformation Projects include the following:
o PBX Systems, Key Systems & Networking: Avaya Definity G3i & G3r PBX, Avaya S8XXX Media Servers, Avaya LSP (Local Survivable Server) & ESS (Enterprise Survivable Server), Avaya G250, G350, G450 & G650 Media Gateways; Avaya Meridian 1 PBX, Avaya CS1000 & CS1000e Communications Servers, Avaya BCM (Business Communications Manager) Server Hardware & Software Administration & Programming, Hardware Installation & Integration and System Expansion. Avaya Voice Portal, Avaya CMS, Parlance IVR, VeraSmart Call Accounting, Mercom Screen Recording, Virtual Hold, Mutare Unified Messaging Hardware & Software Administration & Programming; Voice over I.P., Voice over A.T.M. & Voice over MPLS; Automated Call Distribution, Call Routing, Call Center Scripting, Call Center Screen Recordings, Call Center Reporting and IP Agent Softphones Implementation; Computer Telephony Integration; Call Accounting, Cost Recovery Systems and Interactive Voice Response Systems; A.C.D. Digital Announcement Recorders; A.C.D. Call Routing Servers; A.C.D. Call Statistic Report Servers; Call Accounting Servers; Interactive Voice Response Systems; Wireless Headsets.
o Voice Mail Systems & Networking: Avaya Modular Messaging & Intuity Audix 770 Voicemail, Avaya Message Networking Server (Centralized Voicemail), Avaya Meridian Mail & Call Pilot Voicemail Hardware & Software Administration & Programming; Automated Attendant; Custom Call Routing, Message Networking (Centralized Voicemail) and Unified Messaging.
o Project Management: RFI (Request For Information) & RFP (Request for Purchase), Microsoft Project 2007, iClarity and Project Frameworks; Statement of Work; Proposal Assessment & Acceptance; Scope & Hardware Requirements; Cost Assessment; Budget Control; Resource Staffing & Scheduling; Completion Requirements & Deadline.
Ø Operational responsibilities include the following:
o Manage & oversee the infrastructure to ensure high availability of mission critical systems.
o Create documentation such as inventories, Standard Operating Procedures, as well as ensuring that SharePoint is maintained & updated.
o Review, evaluate and recommend hardware prior to implementation with all internal teams.
o Assist Global Engineering Team with new hardware/software certification prior to approval for implementation.
o Assist with IPT Projects to ensure IPT Network Readiness.
o Responsible for ensuring that all Incidents are completed in a timely manner in order to adhere to SLA Guide-lines.
o Participate in CAB Review to ensure that policies are followed and that approvals are granted in order to ensure that UBS Standards are maintained.
Ø Assess existing Carrier MPLS GoldCar Effective Values & request upgrades as needed for VoIP SIP Trunks and connectivity for Avaya Centralized Voicemail & System/Session Manager integration, as well as ensured that RTP & QOS Policies as assigned to Verizon Managed Routers.
Ø Ensured that IPT Network Readiness is available by reviewing CISCO Router & Switch “sho vlan”, sho run” & “sho ver” reports, and work with Network Teams to implement Voice VLANs, Voice Network Subnets, assign IP Addresses, assign Host Names, configuring LLDP on ethernet ports, configuring DHCP Option 242 to Voice VLANs & Data VLANs, configuring L2/L3 Voice VLAN Routes, assigning DHCP Helper Servers, and configure firewall ports.
Ø Review & approve new integration, implementation, and call-flow Visio Diagrams.