Manager of Terminal Operations
Union Pacific Railroad
Actively oversee the daily operations of train movements in and around Union Pacific's South Bay Area operations network. Effectively manage time sensitive cargo and train movements. Frequently reported to senior level management on performance based measures and quantative measure of success and on time performance. Dynamic assets utilizations in upwards of $35 million worth of inventory, in regards to crews, rolling stock and locomotives and track. Logistical planning and leadership of over 250 square miles of railroad network. Used root cause analysis to eliminate safety issues and improve efficiency. Directly coached and mentored three direct reports.
Strategically revived customer's satisfaction in on time railroad service; the use of innovative processes; which in turn raised the monthly customer satisfaction scorecard from a dismal 87% on time to 99.8%.
Strategically developed a Safety Action Plan using historical derailment and personal injury data, and implemented it January 01, 2009. The result was a 55% reduction in Human Factor derailments and a 25% reduction in Personal injuries on my assigned territory.
Sharpened and honed my analytical and organizational skills through the daily activities associated with the job, as well as several key projects that were rolled out through the course of 2008 to improve terminal working conditions and employee morale.
Served as the Union Pacific's South Bay Area Safety Team Captain in 2007/2008 and again in 2008/2009.
Recipient of Union Pacific's "Golden Spike Award" in 2008 for outstanding customer service relating to