Recruited to oversee AMC Operations and implementing website enhancements. Improved conformance of customer complaint resolution from 20% levels to 90% and above levels. Ensured 99% and above conformance levels in other SLA deliverables. Implemented cost rationalization initiatives to save 41% of annual communication dispatch expenses.
- Managed delivery of projects like system enhancements for Internet services, email & SMS service promotions, investor data enrichment initiatives, regulation driven changes.
- Liaised with the Registrar to ensure service deliverables as per SLA and improved conformance in both financial and non-financial transactions.
- Volunteered to manage and streamline Brokerage communication and processing and reduced payment timelines by 4 days.
- Streamlined website registration process for investors and increased the number of users by 67% in 2 months.
- Reviewed and standardized content and quality of communication sent to customers.
- Setup the Operations for the distribution business overseeing system testing, recruitment, training, process design and documentation.