Meshach Baptiste

Summary

  • Technical sales presentations, tutorials, and support
  • Proof of Concept and Technology
  • Training and mentoring
  • Problem determination and resolution
  • Software product demonstration
  • Onsite and remote customer support
  • Webcasts / webinars
  • VMware image builds and maintenance
  • Microsoft Office; PowerPoint, Word, Excel
  • Help Desk support

Work History

Work History

Sergeant (E5)

United States Army
  • Parachute Rigger
  • Fuel and Electrical System Repair
  • Honorable Discharge
Dec 2007 - Present

Volunteer on the Technical Arts Team

Chase Oaks Church
  • Computer Graphics, Confidence Monitor, Camera operator, and Shader
Aug 2000 - Feb 2010

Advanced Technical Sales Specialist

IBM
  • Provided software technical sales support to Architects, Sales and Technical Specialists
  • Provided software support to customers worldwide¬†
  • Hosted live Proof of Concept and Proof of Technology sessions onsite and remotely¬†
  • Created content for certification tests

Software:

  • Host Access Transformation Services
  • Host On-Demand
  • Personal Communications
  • Rational Application Developer
  • Host Integration Solution
  • Host Access Client Package
2005 - 2007

Network Server and Personal Computer Support

Northeast Bible Church
  • Configured network access for new user accounts
  • Purchased, installed, and configured hardware and software
  • Performed hardware and software upgradesz
Sep 1999 - Jul 2000

Technical Support

JP Systems

Assignment at IBM Corporation, Dallas, TX

Provided Level 2 support of IBM software to software developers for the following products:

  • Personal Communications
  • Communications Server NT
  • Host On-Demand
  • Screen Customizer
  • Host Publisher
  • MQSeries
May 1999 - Jul 1999

Field Service Manager

Computer Task Group

Assignment at IBM Corporation, Research Triangle Park, NC.

  • Provided on-site managerial and administrative duties for CTG contractors¬†
Jan 1999 - Jul 1999

Technical Support

Computer Task Group

Assignment at IBM Corporation, Research Triangle Park, NC.

Provided Level 2 support of IBM software:

  • Personal Communications
  • Communications Manager/2
  • Communications Server
  • OS/2 Access Feature
  • Host On-Demand
  • APPC Networking Services for Windows
Jul 1996 - Dec 1998

Technical Support

Sage Technical Services, Inc.

Assignment at IBM Corporation, Research Triangle Park, NC.

  • Provided Level 1 and 2 support of IBM software

Education

Education

Certified Netware Engineer

RCS Training Center