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Work experience

March 2017Current

Sales Support Specialist

Vodacom Business

Provide cross functional integration to execute business objectives of the SME/ Indirect Team and Vodacom.

Understand customer needs across various segments including SOHO (1-9 FTE) and SME (10-99 FTE) and building customer value propositions to target building loyalty through churn reduction and ARPU/ARPA growth in these segments.

Communicate a thorough knowledge of product information: marketing initiatives, events, propositions, Fixed/Mobile strategy, future challenges and opportunities (industry or competitive issues) that will influence the brand.

Develop propositions for the vertical segments in the SME/SOHO segment Develop monthly and quarterly trading propositions and enterprise deals for the segment.

Maintain relationships across many internal and external stakeholders affected by SME Provide insight into product level GTM (Go-to-market) strategies for SME products/services.

Design and implement national projects which will help over achieve the revenue budget for the SME segment.

Provide assistance at the Deal council and ensure targeted campaigns in conjunction with OEM’s and across device price points.

Provide strategic recommendations to existing or prospective business partners to include new customers, products, software & services, and relevant market research.

June 2016February 2017 

Commercial Administrator

Vodacom Business

Creation and approval of orders

Deal sheet creation

Query resolution

Support for customer queries

Maintain Siebel data integrity

Adhoc Technical Administrator function

Assist with organizing and administration of all meetings

Liaising with VB marketing and relevant parties

Liaise with Finance and OSS / BSS teams for new lines/retentions

Identify opportunities within client environments for solutions or new product development

Monthly deal reporting

Knowledge of Excel

GSM Deal Knowledge


Knowledge of converged products including a combination of the following: networking (fixed, wireless and

Mobile), telecoms, VoIP, security, applications, databases, storage and platforms

Business processes

An understanding of the Sales Value Chain


Ability to work under intense pressure and deadlines

A team player


Quality oriented

Attention to detail



Assertive, pro-active and ability to take initiative

Aug 2010May 2015

Blackberry and Data Support

MTN Service Provider
  • To provide world-class support to customers via telephone.
  • To answer queries relating to MTN Data Products and Services as well as Account Enquiries.
  • To troubleshoot and resolve mobile data problems with regard to Internet, Email, and (e.g. 3G Card, Blackberry, Push Email, etc.).
  • To make outbound calls and to follow-up with customers ensuring satisfaction.
  • To accurately capture all customer details on systems and applications
  • To escalate customer queries to the relevant role players.
  • Provide first-line support to Call Center Consultants on complex escalated data queries, trouble shooting, and irate customers; for data products including 3G Card, Blackberry, laptops, E-mail, 3G router and handset connectivity.
  • Attending walk-in customers
  • Suggest call center process improvements and participate in call center initiative for increased effectiveness
  • Use technology tools as directed and within established guidelines by the Call Centre (ISO9000, 9002)
Jan 2012Present

Support Technician ( Freelance)

Walkin-IT Solutions

Modem installations and support

Internet connectivity and support

Soho setup and support

Remote support

Email Support

SME IT solutions PC Repairs

Apple product Support

Blackberry Support Blackberry Device software updates Device setups Cellphones software upgrades

Android supported handsets

Iphone 3 and 4 Blackberry Nokia Sony Ericsson


Jul 2009Jul 2010

Correspondence Administrator

MTN Service Provider
  • Resolve customer queries relating to products, services, network, billing and banking queries according to quality standards.
  • Schedule, assign or act on any required customer follow-up in accordance with call center guidelines and house rules.
  • Educate the customers about the organization’s products and services
  • Liaise with customers concerning MTN goodwill and services
  • Assisting customers with setting up data products and services both on the system and the phone
  • Load all products and services on the systems as required by customer.
  • Maintain Consumer Customer Relationship
  • Maintain confidentiality of the organization’s customer’s data
  • Generating daily team performance reports
  • Reporting accurately on system downtime's/unavailability



July 2018July 2019

National Certificate in Business Analysis Support Practice

One & Zero

SAQA Qualification ID: 63769 (NQF Level 5)

July 2018Present

The Fundamentals of Digital Marketing Certification

July 2018Present

Online Marketing Fundamentals Qualification

October 2017Present

English Pronunciation Workshop

The Voice Clinic
November 2010Present

CompTIA N+

November 2010Present

CompTIA A +