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varun sharma

  • 3/10 Croydon Road, Mt. Eden, Auckland
  • 00642102969364


I am seeking paid work and experience in the customer service industry focusing on sales, support and office management.

Work History

Nov 2015Aug 2016

Bar Manager

Old Fort Bar and Eatery
  • Recruiting, training and motivating staff
  • Doing regular stock-takes and ordering as necessary
  • Handling deliveries
  • Maintaining the condition of beer and wine


  • Organizing bookings and corporate functions
  • Maintain timesheets, weekly reports and sending payrolls
  • Maintaining safe and hygienic environment at workplace
  • Motivating the team to get a better outcome of their potential
  • Delegating tasks to the team
  • Dealing with difficult customers
July 2014Nov 2015

 Bar Manager

Beresford Square Wine Bar

  • Similar responsibilities to above mentioned role (Bar Manager at old fort)
June 2011Sep 2014

Assistant Bar Manager

R Lounge Bar & Grill
  • Similar responsibilities to above mentioned roles (Bar Manager at Old Fort and Beresford))
  • Reporting to the Bar manager
Aug 2008May 2011

Sales Contractor (Vodafone)

Sales force NZ Ltd (Salmat)


  • Customer service
  • Upselling & promoting different broadband and mobile services to the customer according to their usage and requirements
  • Resolving customer complaints as a senior agent
  • Meeting sales targets
  • Following potential leads and negotiating with the customers
  • Keeping up with professional and technical product knowledge
  • Educating customers about different broadband & mobile products, packages, devices, & services
  • Having meaningful sales conversations with existing and prospect customers
  • Working as a part of a team
Sep 2004May 2008

Senior Customer Care Executive

Efunds International Pvt Ltd
  • Providing customer service over the phone
  • Processing credit card applications and running credit checks
  • Looking after Escalations, follow-ups and call backs as and when required
  • Managing all inbound AMEX (American Express) credit card queries
  • Upselling and adding value to conversations
  • Maintaining call quality and personal KPI’s
  • Accurate data entry, running various systems and managing orders on CRM
  • Assisting with the training of new agents

July 2003  Sep 2004

Customer Care Executive (Hathaway Internet)

Pagelink, Microwave Communications Ltd



Diploma in Business Management Level 6

New Zealand Institute of Studies, Auckland

Bachelors of Arts

University of Periyar, Delhi, India

Certificate course of Web Centric

NIIT (National Institute of Information Technology), Delhi, India


  • Computer literate with proficiency in MS Word, Power Point, Excel, Outlook, Photoshop and Internet applications.
  • Familiar with almost all operating systems (Windows/Mac) and good knowledge of various email clients (Outlook/Mac mail/Thunderbird, etc.)
  • Experience with customer service,management  and sales in hospitality.
  • Confident with using all forms of communication tools to communicate clearly with colleagues as well as customers. E.g. email, telephone, online work groups and instant messaging.
  • Ability to use effective techniques to handle customer complaints and dissatisfaction.
  • Enjoy working with people from various backgrounds and at a range of levels.


  • A results driven approach with lots of energy, enthusiasm and high level of commitment.
  • Self-motivated, confident, fast learner and have great time management skills.
  • Trustworthy and reliable.



  • Watching and playing sports like Cricket and Rugby
  • Socializing and making new friends
  • Watching informative documentaries
  • Maintaining a healthy lifestyle and working out regularly
  • Current workplace under management (Old Fort Bar and eatery) recognized and facilitated with the Young achiever and Unsung Hero of the year awards for the Kiwi Indian hall of Fame 2016.


Vaibhav Nangia

Position: Restaurant Manager

Company: Old fort Bar and Eatery

Phone: 0212383845

Manish Kohli

Position: Owner/Employer

Company: Beresford Wine Bar

Phone: 021 02658880

Chamqour Sidhu

Restaurant Manager (during employment)

Company: R-Lounge Bar & Grill (Present: Vodafone NZ)

Phone: 021 314872