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Work History

2012-102014-09

Technical Solution Consultant

Hewlett-Packard
Technical Solution Consultant I Handling high priority incidents related to HP Industry Standard Servers. Worked as Technical domain expert with hands on experience on Proliant Servers i.e. ML/DL/BL, Generation 1-8, HP Blade Servers Experienced in handling escalations(functional/organizational). Experienced in handling Bridge Calls during the high priority incident recovery process. Experienced in working under high pressure and ensure 100% SLA is met. Ensure the Incident Management KPI targets are consistently achieved. Actively working as an interface between the customers and the level-II team for complex technical issues. Have worked on issues related to different Operating systems like Windows, Linux and VMware.(For eg. Installation and configuration issues) Log analysis andR&Don unresolved issues and providethebest possible resolution. INITIATIVE/RESPONSIBILITY: Data analysis for process improvement. Data scrubbing, maintain process hygiene. Report generation based on performance and Process parameters. Review of Key Operational Metrics.
2012-012012-08

Executive

VMware
Voluntary Executive Dishsa-(OMKSS) https://www.visualcv.com/gunjan-pandey Operation handling for different NGO events & functions, with effective vendor management. Voluntary teaching for kids during free time for Ngo kids. Running campaigns to create awareness regarding Education & Child labour among different communities of society. Skills Vsphere 5.5 Have knowledge about VMware Suite(Vcentre Server Appliance, VMware VSphere Web

Skills

MS Excel
Collation of metrics and generating reports involving graphs and charts. Preparing and maintaining data for audits.  
RDBMS - MS SQLServer
6 week Summer Training in .Net from Virtuoso-IQ Websoft Pvt. Ltd, Lucknow               June-July 2010 Project title: Job Portal It was an online project based on job search and job recruitments.                Technologies Used: Front End: C#, Back End: SQL Server                                                                                             

Education

20072011

B.Technology

College of Engineering

College of Engineering U.P Technical University

References

Raj Kumar Mishra

Project Manager  Hewlett-Packard

Rohit Guha

Team LeadRohit.guha@hp.com

Award and Recognitions

Top performer rating for year 2013

Best performer award for Nov 13 cycle.

Numerous client appreciations.

Objective

To work for a high growth oriented organization and be instrumental in achieving the goals of the organization as well as chart a robust personal career growth.

Interested in learning new technologies.

Certication

 Have done VCP certification (VCD5-ICM) from Koenig Solutions.
- Have knowledge about using Vmware tools (Vcentre Server Appliance , VmWare Vsphere Web Client, VmWare Update Manager) for installing , configure and managing Datacenter.