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Objective

A customer obsessed professional who will measure every customer issue. And will comeback with right solution by stitching it up from the back end within the stipulated SLA.
Love to pursue challenges where there is a high level of learning and which make the best use of my skills and abilities.
Possessing a dynamic entrepreneurial Trait enabling to  flourishes in challenging environments.
Good at Executing tasks at a greater pace  with ability to work in a group.
To see an amalgamation of all the above, read on.

Summary

-Has 2 year of experience as Technical Solutions Consultant I with Hewlett Packard.
-Worked on HP Products - Servers and providing support to US clients and customers.
- Project Coordinator for different clients & allocation of work among teams on priority level.
-Good analytic abilities that helps in providing quick and robust solution.
- Good communication and inter-personal skills that helps in issue reporting and interacting with client and customer.
-Best  & Top performer award rating for the Nov 13 cycle.

 

Work History

Oct 2012Sep 2014

Technical Solution Consultant I

Hewlett-Packard

- Handling high priority incidents related to HP Industry Standard Servers.
- Worked as Technical domain expert with hands on experience on Proliant Servers i.e.
ML/DL/BL, Generation 1- 8, HP Blade Servers
- Experienced in handling escalations (functional / organizational).
- Experienced in handling Bridge Calls during the high priority incident recovery
process.
- Experienced in working under high pressure and ensure 100% SLA is met.
- Ensure the Incident Management KPI targets are consistently achieved.
- Actively working as an interface between the customers and the level-II team for
complex technical issues.

- Have worked on issues related to different Operating systems like Windows, Linux and VMware. (For eg. Installation and configuration issues)

- Log analysis and R&D on unresolved issues and provide the best possible resolution.

INITIATIVE/RESPONSIBILITY:

- Data analysis for process improvement.
- Data scrubbing, maintain process hygiene.
- Report generation based on performance and Process parameters.
- Review of Key Operational Metrics.
- Deep dive into current quality initiatives.


Jan 2012Aug 2012

Voluntary Executive

Dishsa- (OMKSS)
- Operation handling for different NGO events & functions, with effective vendor management.
- Voluntary teaching for kids during free time for Ngo kids.
- Running campaigns to create awareness regarding Education & Child labour among different communities of society.

Skills

 VMware Vsphere 5.5

Have knowledge about VMware Suite (Vcentre Server Appliance, VMware VSphere Web Client, and VMware Update Manager) for installing, configure and managing Datacenter.  Have knowledge about Virtualization, Vmotion, P2V, V2V, HA, DRS.

 MS Excel

Collation of metrics and generating reports involving graphs and charts. Preparing and maintaining data for audits.

 RDBMS - MS SQLServer

June-July 2010

6 week Summer Training in .Net from Virtuoso-IQ Websoft Pvt. Ltd, Lucknow 
Project title: Job Portal
It was an online project based on job search and job recruitments.
Technologies Used: Front End: C#, Back End: SQL Server

Certifications

Jan 2015Present

VCP(ICM)

Vmware

VCP certification (VCD5-ICM) with 99.2% score.

Education

Aug 2007Jun 2011

 B.Tech. Computer Science

 College of Engineering, Science and Technology

Aggregate Score: 69.96%
College of Engineering, Science and Technology is affiliated to U.P. Technical University.

Apr 2005Mar 2006

Senior Secondary School(Science)

 Central Academy, Lucknow

Aggregate Score: 54%
Central Academy is affiliated to Central Board of Secondary Education(CBSE).

Apr 2003Mar 2004

Higher Secondary School

 Central Academy, Lucknow

Aggregate Score: 68.6%

Central Academy is affiliated to Central Board of Secondary Education(CBSE).