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Work experience

Senior Store Manager

Watch World International
Senior Store Manager, — San Juan, PR & Miami, FL

Assistant Operations Manager

Party City PR, Inc
Assistant Operations Manager,. — Guaynabo & Bayamón, PR

M.I.T., Spec's Music

M.I.T., Spec's Music
— San Juan, PR
Jun 2011Present

Store Manager

Vitamin Shoppe

Responsible for all aspects(business, financial, and operation) of a newly established retail location in Aventura Florida. Educated and trained new Assistant Managers and Health Enthusiasts in extensive product knowledge. Coached and developed associates to deliver effective customer education and sales management. Oriented staff on" VS Brand Promise", maintaining highest levels of merchandising and customer service. Opened three(3) new stores in Bayamon & Guaynabo, P. R. and Aventura, FL.

Sep 2009Jun 2011

Operations & Security Manager

Caribbean Sun Company

Trujillo Alto, PR Responsible for daily operations of seven stores, three gas stations, moving, transportation and warehouse company. In-charge of the security of all the company and the personal security of the company president. head of security for all the companies I was in charge of internal and external theft investigations, scheduling of security agents and covering missed shift. Directed and supervised 78 employees and 13 security agents. Advised security team and conducted investigations of significant threats and the loss or misappropriation of assets.

Jun 2004Sep 2009

Director of Store Operations and Loss Prevantion

Cigar Country Stores

Directed and supervise twelve stores in all their operations located in Punta Cana, Puerto Rico and Florida. Monthly visits to all stores to coach and advice management on personnel functions, merchandising, loss prevention, and customer service. Communicate and ensure compliance with company policies, procedures and programs. Open new stores; hire staff; oversee initial setup. Provide all stores with payroll budget and sales projections. I was the leader in the implementation of ISO 9000 standard quality system. Achieving lower costs and losses at levels well below the industry standard. Conducted five security audits per month to identify potential problems related to physical security, staff safety and asset protection. Detained and interviewed shoplifters, resulting in an 87% higher rate of cash and merchandise recovery. Drafted security operating procedures and training materials for the human resources department. Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.

Education

Aug 2010May 2011

PHD Doctorate History

University of Puerto Rico
Aug 2008May 2010

M.A Higher Education

Interamerican University
Jan 2005May 2008

B.A

Interamerican University

Skills

Health
security system
TRAINING STAFF/USERS
PROFILE
core competencies
STORE MANAGEMENT