Kenneth Lam

Kenneth Lam

Significant Work Contributions


ØTrane Air-conditioning Limited (Asia regional office); introduced regional organization learning curriculum and talent development programs. Achievements included introducing world-recognized industry-acclaimed 5-months Sales Engineer training program (available in the US only since 1926) and strategic key account management program to Shanghai after 9-months of preparation. Customized several leadership curricula and professional certification courses for talent management and human capital. Managed master executive coach programs for high-potentials.

ØAt YDP- Crestcom International (USA); getting first meetings with CEOs and signing up major multinational and joint venture companies in China for management-development and people-leadership training programs for executives and senior staffs. Dual responsibility role in delivering seminars and submitting training and development effectiveness of those corporate participants.

ØRe-established Algorithmics International Corp. (Toronto) Singapore office’s reputation in financial risk management consulting for professionalism and risk management software quality in Asia financial industry.Opened new markets in Asia with total sales of US$10.6million in 3 years.

ØRaised USD6million of new capital funds in 1996 for Singapore’s JiangShan Investment Consortium and helped managed USD12million investment projects in China. Started up company in China. Facilitated JVs between Chinese companies and foreign multinational corporations.

ØHighly successful re-launch of Bank of America (Singapore) consumer and corporate banking products and services and brought a new level of market confidence in the bank. Income revenues exceeded US$100million annually, 1993 to 1995. Owner and trainer of consumer loans and services.

ØAt United Overseas Banking Group (Singapore); managed three US-European branches. Introduced delivery and involvement of many retail, corporate and e-banking services. First-in-market investment for ‘man-in-the-street’ retail investment needs. Thorough operational and solid key management experiences in banking including securities, corporate product development, consumer services and customer service.

Career Inclinations

A senior business leader with emphasis on leadership development role

Developing People and Building Business -- Visionary leadership

v   25 years senior management leadership appointments with proven success engaging C-suite.

Extensive business development experience and proven high-ticket sales performance.

vSuccessful Human Capital management and people-leadership development experiences.


General interests:

  Catching up with new management ideas;

  Reading best-sellers on those people-management behaviors or thoughts;

  Appreciating good art paintings;

  Understanding Chinese antiques.




  Travel and understanding localized culture.


  Casual networking and wine but non-smoker;

  Enjoy listening to good songs and music;

  Workaholic but reasonably balanced family "time"

Competencies and Strengths

Seeking new challenges in another organization to perform and contribute as a strategic business partner that would appreciate and capitalize on my Business Competencies in the following 3 areas:--

[1] Strong People Leadership

vBalanced management styles and leadership skills. Chameleon profile.

v“Been there before” experience in change management.

vEffective coach and mentor.

[2]Strong Business Leadership & Execution

vFunctional driver and goal-seeker.

vStrategize corporate vision and identify opportunities to support business goals.

vEstablished business partners and alliances in sales.

[3]Good Functional Leverage & Adaptability

vFinancial management and banking background.

vSkillful adaptation to business challenges and systems.

vProven culturally adaptable to cross-border sensitivities.

Work History

Work History
Sep 2009 - Present

Senior Professional Consultant, Learning & Organizational Development (strategic business associate)

MACHWURTH TEAM International

MTI is the global organization of MACHWURTH TEAM Gmbh and has offices in more than 70 countries. MTI offers tailored solutions and implementation of strategic related learning processes for all businesses after consultations and joint-commitments with the clients.

MTI has specific professional expertise in Organizational Development, Change Management, Management Development, Sales and Service Excellence, Marketing and Project Management and Process Improvements.

Jan 2005 - Sep 2009

Human Capital Resources Learning & Development Director (Asia)

Trane Air-conditioning

More than a typical-HR function but as a strategic business partner (SBP) and key member in regional Human Capital strategy people-resource and talent planning, developing curricula design and implementing regional corporate-wide learning and development programs to facilitate and drive organization behavior and strengthen organizational capabilities and effectiveness.

Major Accountabilities

1.Talent Management and Organizational Development – human resource planning (HRP), drive personal development planning (PDP), performance management process (PMP), and steer succession planning building (SPB) next generation talent and business leaders.

2.Learning & Development – determine Asia program learning gaps, business needs and priorities on contemporary learning and management programs. Designed Asia Executive Leadership, Transformational Leadership, Middle Manager Development, Production Leaders, Sales Management and High-performance team workshops. Align with business objectives including working closely with Six Sigma Lean Manufacturing training team.

3.Operations & Controls – build strong pool of professional development and technical instructors across the region; check on standards of external consulting companies; balance investment expenditure vis-à-vis business plans, built a learning management system (LMS) tracking program on training productivity, training effectiveness on hours spent etc.

4.Provide HR-&-HC labor administration support to 11 country HR managers in Singapore, Malaysia, Indonesia, Thailand, Vietnam, Philippines, Hong Kong, Taiwan, Korea, Japan and China. Including supporting labor union matters on performance compensation, benefits and rewards.

5.        Trane – Ingersoll Rand Asia Integration team – Involved in Integration project team recommending integration and implementation policies for Enterprise Cross-Selling activities.

6.Ingersoll Rand Learning & Development Advisory Council – Asia representative in the corporate US-based L&D Council to review global programs such as 3-tiers Leadership profiles, management development programs and policies on process rollout and bond.

3 Critical Success Factors

                  Ensure people make it happen (i.e. that leaders build leaders);  Advocate change with risk prudence in mind and  Practice strong and fair leadership discipline.

Jul 2002 - Oct 2004

General Manager, Shanghai

YDP (Crestcom) China

Crestcom (estb. 1968) is a strong leader-provider in human resource management development and people-leadership skills training program. YDP (China) supports mid-to-senior management development and people leadership building program. Meeting company CEOs and General Managers directly to “sell” Crestcom's program; enhancing their managers in critical skills such as Leadership vision, Sales strategies, Leading Change, Stress management, Supply management, Customer service, Business negotiation, Communication & presentation skills, HR dynamics etc.

Multinational clients in China included Unilever, Eli Lilly, Smith & Nephew, Asia-Pacific Breweries, Invista Dupont, St. Regis hotel, Akzo Nobel, Yorkool, Solectron, Sulzer, Caterpillar, Richard Ellis, Coca Cola and BASF etc just to name a few.

2001 - 2002

General Manager, (Head) Business Development

Silicon Illusions Pte Ltd

Company core competencies were in Information-Communication, Digital Animation & Movies and 3-D Media and Graphic services. Established 2 distributors development licences in China.

Key roles include strategic business markets planning; identify promising growth areas, relationship management, “co-opetitive” negotiations and new strategic alliances. Major clients served include Government Ministries and Singapore Tourism Board, MediaCorp and Economic Development Board and other Digital Movies studios (George Lucas).

Jan 1999 - Aug 2001

Regional Director

Algorithmics Inc. (Toronto)

Established in Singapore in 1998, Algorithmics (Asia) is the regional office for Toronto-based financial risk management (middle-office) software vendor. Direct reports 3 staff, indirect reports 8 staff.

New Business Markets and Sales Responsibilities

Asia-Pacific regional cover for Greater China, Taiwan and Hong Kong; Singapore, Malaysia, Indonesia and the Philippines. Built senior relationship with Regional Central Banking Authorities and established 4 strategic partnerships, in Malaysia, Philippines, Taiwan and China. Clientele in the finance and banking sector, securities exchanges, insurance, central regulators and also MNCs.

Key Clients (selected mentions)

HSBC Group, Banca Commerciale Italiana, DaoHeng(DBS) Bank, Standard Chartered Bank, Deutsche Bank, Dresdner Bank, RaboBank, Arab-Malaysian Banking Group, Caltex Texaco, United Overseas Bank, ABN Amro, Taipei Bank, China Development Industrial Bank (Taiwan).

Key Achievements

ØRestored market confidence of Algorithmics International in “high-critic” and saturated Singapore market with sales exceeding USD2.5 million in 2000.

ØConvinced local Chinese banking group head offices, of Algorithmics’ intention to come into Beijing and Shanghai and educated the leading Banks in managing financial risks.

ØSuccessfully opened up the Malaysian market with risk management systems sales of over USD1.3 million in 2000. 2001 licenses sales worth US$2.5m in Malaysia and Greater China.

ØRe-construction of healthy relationship with HSBC, a global bank group in Hong Kong and instrumental in securing sales deals of USD3 million in 2000 and 2001.

ØFirst energy oil deal worth US$1.3m with Caltex S’pore, Texaco-Chevron Group.

May 1995 - Sep 1998

Executive Director; Finance Director

Jiangshan Investment Consortium (Singapore)

JiangShan is a SGD18millionpaid-up capital investment holding company with investments and projects in China (primarily in Shanghai and Suzhou) and in Singapore. Projects included real estate, hotelier, leisure entertainment and tourism industry.

Management Duties in China (Shanghai)

ØBuilt company in China and develop healthy relationship with city municipal authorities and sharing economic knowledge and culture.

ØResident in Shanghai for 3 years to oversee executive management duties in business planning, project diligence research, staff supervision and gapping of cultural differences.

ØActive participation in business associations such as American Chamber of Commerce, British Chamber of Commerce, Executive Hong Kong Club and Shanghai-Singapore Business Club.

Management Duties at Singapore Head Office

ØManagement of executive functions.

ØLiaise with legal and accounting firms on Information Memorandum for private placements seeking venture capital funds.

Key Achievements

ØRaised USD6million of new capital funds in 1996 for JiangShan.

ØClosed sales of real estate development in Shanghai worth USD2 million in 1997.

ØStrengthen link and trust with the local municipals and foreign consulates in our capacity and cultural knowledge of the Chinese “way of life”.

ØOversee completion of 4-star hotel in Danyang and established procedures for administration and distributors of products.

Jan 1993 - Apr 1995

Senior Manager, Retail

Bank of America NT&SA

Bank of America wanted to make a strong “come back” to capture the wealthy retail banking market in South East Asia.

Business Development & Credit Operations

ØFormed senior management unit of the BoA retail division. Re-created new credit risk policies on loans, credit cards and review procedures in line with the Bank’s overall strategy. Revamped loan administration to enhance assets quality and minimize NPLs and provisions.

ØSteering committee to evaluate IT applications, financial systems and e-banking. Familiar with front and back office operations.

ØConceptualized and convinced sponsors to participate in the promotion campaigns and news or events release.

ØDesigned and provide consulting service quality trainings to increase staff product knowledge and confidence.

Key Achievements

ØA successful re-launch of Bank of America NT&SA (S’pore) consumer banking loan products and corporate services in 1994 and 1995.

ØBringing a new level of market confidence and aggressiveness with “Income revenue” substantially over US$100 million per annum in both years.

ØEstablished the e-banking requirements and IT-related services in ATM, telemarketing and credit card framework.

ØBriefed the Nations Bank, Atlanta of the successful re-launch of BoA.

Apr 1983 - Dec 1992

Vice President

United Overseas Banking Group

Started as a Bank Executive trainee with special reporting line to the group President. Very good understanding of banking, securities and insurance products and services; thoroughly covering corporate, consumer and treasury banking functions.

Management Functions & Trainings on Products, Customer Services

ØManagement roles in diversified banking portfolio across levels & familiar with extensive banking front-mid-back office operations. Direct report 80 staff. Indirect supervision 2500 staff.

ØHeaded 3 high-volume top-profit bank-branch centers. Work functions included sales and marketing of services and loans, insurance policies, trust funds and loan syndications.

ØThree years managing business units in London, New York and Los Angeles with P&L responsibility.

Strategy & Drive

ØIn charge of re-positioning the group’s network and implementation of new e-banking & IT-related products & services such as VISA, card alliances, telebanking PC-access.

ØSteered change management in analyzing and engineering of banking products and research.

ØDesigned and introduced training courses to groom quality staff in their product knowledge, work efficiency and career development.

Key Achievements

ØAt United Overseas Bank Group. Managed the bank’s division responsible for smooth delivery of e-banking services. The bank has grown to be the major issuer of VISA cards.

ØIntroduced “what-customers-want” services and enhancing perceived Value-add services, thereby increasing staff productivity and contribution to profits.

ØPioneered & implemented new investment concepts for ‘man-in-the-streets’ retail investment needs with “Invest Shops”.


Mar 2007 - May 2009

Executive MBA

CEIBS (China)
Jul 1983 - Mar 1984

Bachelor of Social Science

Jul 1980 - Apr 1983

Bachelor of Science



Language Proficiency

Languages:      English- fluent;   Chinese- good;   Malay- working knowledge     Others:             Cantonese and Teochew (or Taiwanese)- good;  Hainanese and Shanghainese- sufficient  



Various participations

Various organizers program owners