Senior Technical Team Leader
Ericsson and Infotel Italia S.p.A.
Improve department performance indicators of about 10% customer satisfaction and 20% product quality y/y. Attain the certification of Senior Technical Team Leader, Ericsson Expert Carrier Path(12/2006). Exceed the first level of maturity for the service delivery business process, Service Delivery Maturity Model(11/2006) Ericsson Corporate internal assessment. (*) Infotel Italia S.p.A. has been acquired by Ericsson in 2004 April'02 Dec.‘06