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Jide Wines

Seeking a career that highlights my talents and skills.

Work experience

Feb 2013Mar 2015

Cashier/Returns/Customer Service Representative

Home Depot

Cashier/Returns/Customer Service Representative

  • Demonstrates knowledge of cash handling procedures and policies.
  • Handles customer complaints and dissatisfied customers effectively.
  • Coach customers on the use of our self-checkout services and assist customers. Quickly and accurately process transactions.
  • Make customers my first priority, actively assist customers, greets them and offers assistance.
  • Demonstrates a high level of knowledge of products, services and procedures is assigned area and nearby apartment.
  • Strive to fulfill customers' needs accordingly.
  • Promotes products and services.
  • Keep my work area neat and tidy.
  • Answer phones and assist customers by way of phone.
  • Processes new client accounts, maintain customer accounts, implement changes to existing accounts, and file documents as well as other paperwork.
  • Contact customers when orders are ready. Process over the phone sales.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Process data by way of the computer. Return voicemail messages, take and route messages.
  • Rent out certain tools including Penske trucks and the Load and go Home Depot truck, via tool rental in our computer system.
  • Cut keys.
  • Look up customer orders as well as place them.  
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Aug 2013Nov 2012

Customer Service Representative

Speedway.

Customer Service Representative

  • Handle money, debit/credit and SNAP transactions.
  • Take customer/business related calls.
  • Practice proper sanitation regulations, such as: cleaning the women and men's bathrooms as well as emptying the garbage.
  • Prepare fresh food and coffee every hour or when needed.
  • Practice customer service excellence.
  • Stock merchandise and take inventory.
  • Partake in group discussions and meetings.
  • Help run the store while my other employee are engaged in other business matters.
  • Resolve customer complaints via phone, email, mail, or social media.
  • Assist with placement of orders, refunds, or exchanges. Inform customer of deals and promotions.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Helped drive sales goals and achieve monthly quotas.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Recommended alternative items if product was out of stock.

Aug 2011Aug 2012

Sales Associate

Kohl's Department Store

juniors and Men's(MJM)/

  • Cashier
  • Handle money transactions
  • Assist with customer questions
  • Assist with displays around the store
  • Practice customer service excellence.
  • Stock merchandise and take inventory.
  • Act as a back up cashier when needed
  • Completed price changes when needed
  • Always made sure to greet customers in a friendly manner solicit credit Inform customers of deals and promotions.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Provided ongoing guest service, including giving fashion advice.
  • Helped drive sales goals and achieve monthly quotas.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Folded and arranged garments in attractive displays.
  • Communicated all store initiatives and promotions to customers to generate return business.

Apr 2008Sep 2010

Sales Representative/Administrative Assignments

Avon INC

Sales Representative/Administrative Assignments

  • Generated a personal clientele Set a scheduled date in which I could meet with my clients Sales and Merchandising experience, introduction to products.
  • Made orders and transactions, logging in the information into the computer. Knowledge of display set up and ads of the next week.
  • Previous experience in door to door sales.
  • Recommended in a new system to increase the sales of each product.
  • Prepared weekly inventory reports and submitted to the supervisor Establish, maintain, and update files, databases, records, and other documents; develop and maintain data, and perform routine analyses and calculations in the processing of data for recurring internal reports.
  • Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and ensure timely responses to a variety of routine written inquiries.
  • Printing, maintenance, and other services.
  • Train and lead student employees and lower graded staff, as and when required.
  • Provide administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.
  • Operate personal computer to compose and edit correspondence and memoranda from dictation, verbal direction, and from knowledge of established department/division policies; prepare, transcribe, compose, type, edit, and distribute agendas and minutes of meetings.
  • Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which coordinating travel as well as lodging arrangements.

Education

Aug 2010Jan 2011

High School Diploma

Westwood College

Criminal Justice

  • Minor in Law
  • Coursework in Law Enforcement
  • Coursework in Criminology and Criminal Justice
  • Coursework in Forensic Psychology
  • Social Justice coursework
  • Coursework in Child and Adolescent Psychology
  • 4.0 GPA
Jun 2007Aug 2010

High School Diploma

South Suburban College

  • Coursework in Language Arts, Sociology and Anthropology
  • Continuing Education in English Literature 
  • Massage Therapy
  • Speech 

Aug 2006May 2008

High School

Thornridge
  • 3.8 GPA
  • Member of the Television and Radio Club

Sep 2004Jun 2006

High school

Fenger Christian Academy 
  • GPA 2.8
  • Member of the R.O.T.C program 

Skills

Proficient in cash management

During my time(s) as a cashier I've picked up a great deal of money management in the forms of cash, checks, credit cards, money orders and cashiers checks.

Quick learner

As an individual, I've always been a quick learner which I feel is very important as well as beneficial. 

Exceptional communication skills

As a former Customer Service Associate, it was duty as well as pleasure, to bring about Exceptional Communication skills. 

Multi-line phone talent

As a previous Customer Service Associate, I acquired the necessary skills to manage the phone lines in a multi-tasking manner.   

Strategic sales knowledge

I have the know how to strategically reach sales goals. 

Strong client relations 

As an individual with strong customer service skills, I take care to build strong client relations.

MS Windows 

I have proficient MS Windows skills.

Creative problem solver

I solve problems creatively as well as efficiently. 

Text Section

Currently pursuing with anticipation and ambition a stimulating administrative assistant position that would appropriately utilize my expertise, character, ingenuity, and firm work ethic that would benefit the necessities of this company. I am eager to perform a variety of administrative and staff support duties for a specified department, which require a range of knowledge and skills of organizational procedures and policies; directing and assisting, and resolving problems and inquiries; editing, and proofreading correspondence and reports, and preparing a range of documents.