Jide Wines

  • Dolton IL

Seeking a career that highlights my talents and skills.

Work History

Work History
Feb 2013 - Mar 2015

Cashier/Returns/Customer Service Representative

Home Depot

Cashier/Returns/Customer Service Representative

  • Demonstrates knowledge of cash handling procedures and policies.
  • Handles customer complaints and dissatisfied customers effectively.
  • Coach customers on the use of our self-checkout services and assist customers. Quickly and accurately process transactions.
  • Make customers my first priority, actively assist customers, greets them and offers assistance.
  • Demonstrates a high level of knowledge of products, services and procedures is assigned area and nearby apartment.
  • Strive to fulfill customers' needs accordingly.
  • Promotes products and services.
  • Keep my work area neat and tidy.
  • Answer phones and assist customers by way of phone.
  • Processes new client accounts, maintain customer accounts, implement changes to existing accounts, and file documents as well as other paperwork.
  • Contact customers when orders are ready. Process over the phone sales.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Process data by way of the computer. Return voicemail messages, take and route messages.
  • Rent out certain tools including Penske trucks and the Load and go Home Depot truck, via tool rental in our computer system.
  • Cut keys.
  • Look up customer orders as well as place them.  
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Aug 2013 - Nov 2012

Customer Service Representative

Speedway.

Customer Service Representative

  • Handle money, debit/credit and SNAP transactions.
  • Take customer/business related calls.
  • Practice proper sanitation regulations, such as: cleaning the women and men's bathrooms as well as emptying the garbage.
  • Prepare fresh food and coffee every hour or when needed.
  • Practice customer service excellence.
  • Stock merchandise and take inventory.
  • Partake in group discussions and meetings.
  • Help run the store while my other employee are engaged in other business matters.
  • Resolve customer complaints via phone, email, mail, or social media.
  • Assist with placement of orders, refunds, or exchanges. Inform customer of deals and promotions.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Helped drive sales goals and achieve monthly quotas.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Recommended alternative items if product was out of stock.

Aug 2011 - Aug 2012

Sales Associate

Kohl's Department Store

juniors and Men's(MJM)/

  • Cashier
  • Handle money transactions
  • Assist with customer questions
  • Assist with displays around the store
  • Practice customer service excellence.
  • Stock merchandise and take inventory.
  • Act as a back up cashier when needed
  • Completed price changes when needed
  • Always made sure to greet customers in a friendly manner solicit credit Inform customers of deals and promotions.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Provided ongoing guest service, including giving fashion advice.
  • Helped drive sales goals and achieve monthly quotas.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Folded and arranged garments in attractive displays.
  • Communicated all store initiatives and promotions to customers to generate return business.

Apr 2008 - Sep 2010

Sales Representative/Administrative Assignments

Avon INC

Sales Representative/Administrative Assignments

  • Generated a personal clientele Set a scheduled date in which I could meet with my clients Sales and Merchandising experience, introduction to products.
  • Made orders and transactions, logging in the information into the computer. Knowledge of display set up and ads of the next week.
  • Previous experience in door to door sales.
  • Recommended in a new system to increase the sales of each product.
  • Prepared weekly inventory reports and submitted to the supervisor Establish, maintain, and update files, databases, records, and other documents; develop and maintain data, and perform routine analyses and calculations in the processing of data for recurring internal reports.
  • Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and ensure timely responses to a variety of routine written inquiries.
  • Printing, maintenance, and other services.
  • Train and lead student employees and lower graded staff, as and when required.
  • Provide administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.
  • Operate personal computer to compose and edit correspondence and memoranda from dictation, verbal direction, and from knowledge of established department/division policies; prepare, transcribe, compose, type, edit, and distribute agendas and minutes of meetings.
  • Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which coordinating travel as well as lodging arrangements.

Education

Education
Aug 2010 - Jan 2011

High School Diploma

Westwood College

Criminal Justice

  • Minor in Law
  • Coursework in Law Enforcement
  • Coursework in Criminology and Criminal Justice
  • Coursework in Forensic Psychology
  • Social Justice coursework
  • Coursework in Child and Adolescent Psychology
  • 4.0 GPA
Jun 2007 - Aug 2010

High School Diploma

South Suburban College

  • Coursework in Language Arts, Sociology and Anthropology
  • Continuing Education in English Literature 
  • Massage Therapy
  • Speech 

Aug 2006 - May 2008

High School

Thornridge
  • 3.8 GPA
  • Member of the Television and Radio Club

Sep 2004 - Jun 2006

High school

Fenger Christian Academy 
  • GPA 2.8
  • Member of the R.O.T.C program 

Skills

Skills

Proficient in cash management

During my time(s) as a cashier I've picked up a great deal of money management in the forms of cash, checks, credit cards, money orders and cashiers checks.

Quick learner

As an individual, I've always been a quick learner which I feel is very important as well as beneficial. 

Exceptional communication skills

As a former Customer Service Associate, it was duty as well as pleasure, to bring about Exceptional Communication skills. 

Multi-line phone talent

As a previous Customer Service Associate, I acquired the necessary skills to manage the phone lines in a multi-tasking manner.   

Strategic sales knowledge

I have the know how to strategically reach sales goals. 

Strong client relations 

As an individual with strong customer service skills, I take care to build strong client relations.

MS Windows 

I have proficient MS Windows skills.

Creative problem solver

I solve problems creatively as well as efficiently. 

Text Section

Currently pursuing with anticipation and ambition a stimulating administrative assistant position that would appropriately utilize my expertise, character, ingenuity, and firm work ethic that would benefit the necessities of this company. I am eager to perform a variety of administrative and staff support duties for a specified department, which require a range of knowledge and skills of organizational procedures and policies; directing and assisting, and resolving problems and inquiries; editing, and proofreading correspondence and reports, and preparing a range of documents.