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Summary

Experienced in all aspects of restaurant and bar operations comprising of both front and back of house operations. Recognised for consistently delivering and leading others in service excellence through anticipating and responding to guest needs. Proven capacity to manage all aspects of business including quality control, purchasing, financial accounting and reporting.

Work experience

Jul 2015Present

Manager

Fat Fried And Tasty Brunswick

Worked in close collaboration with team members to ensure that customers received high quality of service, taking orders, welcoming and seating guests, and monitoring quality and accuracy of order delivery. 

Feb 2015Sep 2015

Gaming Attendant

Duke of Edinburgh Hotel Brunswick

Providing a visible presence to ensure that all customer requests and queries are responded to promptly and effectively. Oversee cash given to cashier and transactions through venue.

Aug 2013Jan 2015

Bar Attendant

The Parkview Hotel North Fitzroy

Working under the general guidance of the Bar Manager, assisting in the smooth running of the bar area that included the service of beverages and food to patrons, taking and running orders as well clearing tables.restocking liquor, ice, glassware, beer kegs, wines and garnishes in a timely manner. Ensuring all cash, charge, float and till procedures are carried out in accordance with company policy.

Jul 2011Jun 2013

Team Member

Hungry Jack's Moonee Ponds

Ability to greet customers and guide them regarding menu and special deals. Skilled in managing and carrying out kitchen and food preparation duties. Long term interest in providing excellent customer services. Able to provide back up to other team members when required. Experienced in maintaining a clean and orderly work environment, as well as stock replenishment..

Aug 2010Jun 2011

Cook / Team Member

KFC

Taking and preparing orders in a friendly and fast manner. Preparing food including breading and frying the chicken as well as detail cleaning floors, stainless steal and fryers. Maintaining a level of food during rush hours as well as cash handling and keeping stock levels.

Education

20092013

Year 12 VCE

Brunswick Secondary College


Skills

Good knowledge of wine, spirits and beers

High standard of personal presentation and customer service

Experience of serving large numbers of customers  

Ability to work well within a busy, often fast-paced environment

Keen to learn and develop new skills

Able to work individually behind a bar

Purchasing & Inventory Control

Staff Scheduling

Vendor/Supplier Relations

Team Management

Training & Development

Teamwork & Supervision