Download PDF

Work experience

Mar 2015Present

Guest Service Specialist

Customer Direct
  • Answer in-bound calls
  • Make reservations
  • Answer questions and concerns guest may have
  • Up-sale and cross-sale properties
Apr 2012Mar 2015

Receptionist

Randstad Staffing
  • Processed checks for clients to be distributed in a timely manor
  • Verify any and all inspections and adjustments
  • Assisting claim technicians with questions, concerns, and doubts they may have
May 2009Sep 2011

Processing Clerk

Missouri Department of Revenue (DMV)
  • Processed vehicle registration
  • Process and prepared temporary tags
  • Process sales taxes Balanced daily
Dec 2007Apr 2009

Underwriter/Customer Service Representative

United Health Group Co.
  • Assisted members with insurance policy issues
  • Processed payment over the telephone
  • Reviewed policies and procedure
  • Referred clients to other departments based on individual needs
Jan 2006Oct 2007

Underwriter/Customer Service Representative

GMAC Insurance Company
  • Assisted members with insurance policy issues
  • Processed payment over the telephone
  • Reviewed policies and procedure
  • Referred clients to other departments based on individual needs
Jan 2004May 2005

Member Service Representative

First Community Credit Union
  • Assisted members with accounts balance inquiries transferred funds and other related requests.
  • Maintained positive customer and business relationships
  • Setup and processed requests for Money Market, CD and other investment accounts providing accurate customer service.
Jun 2000Nov 2003

Customer Service Representative II

Charter Communications
  • Answered inbound calls, assisted customers with billing questions, problems and complaints in an effort to increase business
  • Set up installations, disconnections and arrange new service
  • Cross-sold company specific service and upgrades to existing services
  • Assisted other representatives when call volume was heavy
Mar 1998May 2000

Bank Teller

Commerce Bank
  • Responsible for managing large sums of money accurately on a daily basis
  • Answered inbound calls and provided customer assistance with accounts and account information which included cross-selling new products and services

Education

1986

Forest Park Community College

Skills

Communication
Microsoft 
10 Key
Customer Service
Sales
Training
Data Entry
Conflict Resolution
Multi-Line