• Saint Louis MO

Devi J Williams

Work History

Work History

Guest Service Specialist

Mar 2015 - Present
Customer Direct
  • Answer in-bound calls
  • Make reservations
  • Answer questions and concerns guest may have
  • Up-sale and cross-sale properties

Receptionist

Apr 2012 - Mar 2015
Randstad Staffing
  • Processed checks for clients to be distributed in a timely manor
  • Verify any and all inspections and adjustments
  • Assisting claim technicians with questions, concerns, and doubts they may have

Processing Clerk

May 2009 - Sep 2011
Missouri Department of Revenue (DMV)
  • Processed vehicle registration
  • Process and prepared temporary tags
  • Process sales taxes Balanced daily

Underwriter/Customer Service Representative

Dec 2007 - Apr 2009
United Health Group Co.
  • Assisted members with insurance policy issues
  • Processed payment over the telephone
  • Reviewed policies and procedure
  • Referred clients to other departments based on individual needs

Underwriter/Customer Service Representative

Jan 2006 - Oct 2007
GMAC Insurance Company
  • Assisted members with insurance policy issues
  • Processed payment over the telephone
  • Reviewed policies and procedure
  • Referred clients to other departments based on individual needs

Member Service Representative

Jan 2004 - May 2005
First Community Credit Union
  • Assisted members with accounts balance inquiries transferred funds and other related requests.
  • Maintained positive customer and business relationships
  • Setup and processed requests for Money Market, CD and other investment accounts providing accurate customer service.

Customer Service Representative II

Jun 2000 - Nov 2003
Charter Communications
  • Answered inbound calls, assisted customers with billing questions, problems and complaints in an effort to increase business
  • Set up installations, disconnections and arrange new service
  • Cross-sold company specific service and upgrades to existing services
  • Assisted other representatives when call volume was heavy

Bank Teller

Mar 1998 - May 2000
Commerce Bank
  • Responsible for managing large sums of money accurately on a daily basis
  • Answered inbound calls and provided customer assistance with accounts and account information which included cross-selling new products and services

Education

Education

1986
Forest Park Community College

Skills

Skills

Communication

Microsoft 

10 Key

Customer Service

Sales

Training

Data Entry

Conflict Resolution

Multi-Line