-I have achieved a high level of customer retention as a technician and manager working closely with my customers to achieve their goals in the most cost effective means.
-Supported corporate structure through key development points utilizing current technologies to supplement facility and personnel augmentations.
-Created a simplified institution for customer management through implementation of a cost effective CRM as the CRM administrator.
-Working with customers I develop solutions for complex problems and perform root cause analysis utilizing various testing techniques and data analysis.
-Development & oversight of government, military, and private projects.
Presently enrolled for Spring of 2016.