Summary

-I have achieved a high level of customer retention as a technician and manager working closely with my customers to achieve their goals in the most cost effective means.

-Supported corporate structure through key development points utilizing current technologies to supplement facility and personnel augmentations.

-Created a simplified institution for customer management through implementation of a cost effective CRM as the CRM administrator.

-Working with customers I develop solutions for complex problems and perform root cause analysis utilizing various testing techniques and data analysis.

-Development & oversight of government, military, and private projects.

Work History

Work History
Aug 2015 - Present

Operations Manager

AQUALIFIED
Operations Manager Developing and managing a business operations that increases sales, profitability, market share, and customer and employee satisfaction by directing, coordinating and monitoring all sales, branch operation and personnel development activities.
Sep 2013 - Aug 2015

Business Development Manager

AQUALIFIED
Business Development Manager Key initiator for client interactions in Southeast region CRM administrator Project oversight Initial quality assurance and compliance support Lead general industry and manufacturing knowledge base
Aug 2006 - Apr 2013

Lead

SOUTHERN POLYTECHNIC STATE UNIVERSITY
APPLIED TECHNICAL SERVICES, INC. Lead/ Senior Technician Performed various testing, consulting, and oversight of projects at various facilities including powergenerations, aviation, military, pulp & paper, and amusement park safety.-Responsible for training new hires and overseeing the work of new and veteran employees in the field.-Performed various data collecting for the use of integrity evaluation of various technologies.

Education

Education
2005 - 2015

B.Sc

SOUTHERN POLYTECHNIC STATE UNIVERSITY

Presently enrolled for Spring of 2016.