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Work History

July 2015Present

Office Administrator / Education Coordinator / Graphic Designer

Realtypath

  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Managed office supplies, vendors, organization and upkeep.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Created weekly and monthly reports.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Assisted in developing and maintaining user-friendly websites.
  • Scheduled multiple classes weekly for the company state wide
  • Managed registration for CE classes
  • Designed and printed online interactive sales and marketing collateral.
  • Developed templates for e-newsletters, presentations and reports.
  • Designed artistic flyers for special corporate events.
Apr 2015Jun 2015

Account Executive

Trizon
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Met or exceeded service and quality standards every review period.
  • Managed and recorded all leads from outbound telephone marketing.
  • Maintained friendly and professional customer interactions at all times.
Nov 2014Apr 2015

Sales Associate

Fred Meyer Jewelers
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Engaged with customers in a sincere and friendly manner.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Built relationships with customers to increase likelihood of repeat business.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Contacted other store locations to determine merchandise availability.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
Jul 2011Oct 2014

Manager-Sales Associate

Silver Loft
  •  Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Totaled employees hours, sales and weekly goals.
  • Made monthly schedules.
  • Conducted store meetings.
  • Completed and delegated all cleaning, stocking and organizing tasks.

Education

Aug 2011Present

Community Health

Utah Valley University

A few years of Psychology and Health

Aug 2007Jun 2010

Diploma

Timpanogos High School