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Summary

I strive to build a successful career in the Information Technology field, where I can use my skills and abilities for advancement

Work experience

Oct 2014Present

IT Technician/Customer Support

Apex

Cumberland, RI Apex Contractor for CVS/Caremark IT service desk. Provide technical support 100% over the phone to CVS colleagues, clients, business partners. Assessing their needs, analyzing, troubleshooting, and implementing fixes 100% over the phone with the goal of resolving all the users issues on the 1st call while providing excellent customer service.

Aug 2009Sep 2014

Deli Clerk

Demoulas Market Basket

­Raynham, MA Deli Clerk Customer service, waiting on customers, stocking shelves and freezers with Deli and seafood product. Skinning fish, slicing meats, all that I can do and more for the sake of providing the customer with a positive experience.

Jun 2011Oct 2011

IT Technician/Onsite support

Insight Global/Compu Com

­Burlington, MA Computer Technician Contract work Sovereign Banks. Dispatched and installed PC's on site. Configured networks on newly installed PC's at various branches. Employed the use of Norton Ghost on PC's to be dispatched to other branches.

Dec 20082010

IT Technician/Analyst

Capital Service Inc.
Rehoboth, MA Company Technician Setup network security, built new computers, backed up company data, installed software, operating systems, troubleshooting, installing computer equipment as needed such as hard drives, optical drives, memory sticks, power supplies, motherboards, installed scanners, printers, faxes, managed companies network.
Jan 2008Dec 2008

IT Technician/Onsite support

Dantech Inc.
Based out of Virginia Computer Field Technician(Contractor) Answer dispatch calls, set up appointment for day and time, follow up with my customers regarding computer issues, show up on site to deliver services in fixing broken equipment, replace motherboards, install hard drives, install new operating systems, replace memory sticks, optical drives, video cards, troubleshooting and rebuilding new desktops/laptops for the customer.
Jan 2006Nov 2006

IT Technician/Analyst/Management

Adecco USA Inc

CVS Corporate Offices Woonsocket, Rhode Island Technical Support Analyst & Management(Temp) Over the phone technician that would assist onsite technicians regarding network implementation of photo labs, enable customers to upload pictures over the internet into a CVS store, troubleshoot problems for all CVS pharmacies throughout the United States, remote into the stores system and resolve current technical issues, managed and supervised other technicians, provided tasks to other techs, followed up on issues that needed to be resolved, excelreports and spreadsheets regarding our groups progress. Took pictures and configured new security badges for employees at the main office.

Education

20052005

A+ Certification

Gibbs College

Cranston, RI

PC Networking Program

Deans List: Term 1

19992003

Diploma

Saint Raphael Academy

Pawtucket, RI

High School Diploma