I strive to build a successful career in the Information Technology field, where I can use my skills and abilities for advancement

Work experience

Work experience

IT Technician/Customer Support

Oct 2014 - Present

Cumberland, RI Apex Contractor for CVS/Caremark IT service desk. Provide technical support 100% over the phone to CVS colleagues, clients, business partners. Assessing their needs, analyzing, troubleshooting, and implementing fixes 100% over the phone with the goal of resolving all the users issues on the 1st call while providing excellent customer service.

Deli Clerk

Aug 2009 - Sep 2014
Demoulas Market Basket

­Raynham, MA Deli Clerk Customer service, waiting on customers, stocking shelves and freezers with Deli and seafood product. Skinning fish, slicing meats, all that I can do and more for the sake of providing the customer with a positive experience.

IT Technician/Onsite support

Jun 2011 - Oct 2011
Insight Global/Compu Com

­Burlington, MA Computer Technician Contract work Sovereign Banks. Dispatched and installed PC's on site. Configured networks on newly installed PC's at various branches. Employed the use of Norton Ghost on PC's to be dispatched to other branches.

IT Technician/Analyst

Dec 2008 - 2010
Capital Service Inc.
Rehoboth, MA Company Technician Setup network security, built new computers, backed up company data, installed software, operating systems, troubleshooting, installing computer equipment as needed such as hard drives, optical drives, memory sticks, power supplies, motherboards, installed scanners, printers, faxes, managed companies network.

IT Technician/Onsite support

Jan 2008 - Dec 2008
Dantech Inc.
Based out of Virginia Computer Field Technician(Contractor) Answer dispatch calls, set up appointment for day and time, follow up with my customers regarding computer issues, show up on site to deliver services in fixing broken equipment, replace motherboards, install hard drives, install new operating systems, replace memory sticks, optical drives, video cards, troubleshooting and rebuilding new desktops/laptops for the customer.

IT Technician/Analyst/Management

Jan 2006 - Nov 2006
Adecco USA Inc

CVS Corporate Offices Woonsocket, Rhode Island Technical Support Analyst & Management(Temp) Over the phone technician that would assist onsite technicians regarding network implementation of photo labs, enable customers to upload pictures over the internet into a CVS store, troubleshoot problems for all CVS pharmacies throughout the United States, remote into the stores system and resolve current technical issues, managed and supervised other technicians, provided tasks to other techs, followed up on issues that needed to be resolved, excelreports and spreadsheets regarding our groups progress. Took pictures and configured new security badges for employees at the main office.



A+ Certification

2005 - 2005
Gibbs College

Cranston, RI

PC Networking Program

Deans List: Term 1


1999 - 2003
Saint Raphael Academy

Pawtucket, RI

High School Diploma