Cloud Management Tier II Engineer
Jun 2015 - Present
Duties include configuration and administration of EM7. Such as custom alerting, adhoc ticket creation, account administration, backups, inventory, dashboard creation, organization on-boarding, access keys manipulation and custom report scheduling.
Also performing as Change Manager; who's duties include the facilitation of all meetings. Including Technical Review, Change Advisory Board meetings as well as manage the Change Deployment Window. Providing detailed reports to our clients that provide implementation suggestions as well as trend analysis. I play a key role in on-boarding new clients as well as provide detailed training, documents and advising on how to maximize using EM7 for their needs.
Senior NOC Engineer
Mar 2013 - Jun 2015
Penny MAC, USA
Provided detailed application, server and networking support for various in-house applications as well as remote mortgage lending centers. Provided Tier II/III server support for over 1000 Virtual Servers. Made detailed triage information available to SME in response to system degradation.
Executed various linux transformations based on access level as accorded by our Standard Operations Procedures(SOP's). Verified backup jobs for all in-house and external application servers daily. Performed ad-hoc requests received by the Operations Center via in person, telephone or email inquiry. Open/close trouble tickets as issues arise and/or are resolved. Create Standard Change Request and deploy new production code as desired. Create and document new process/procedures using our internal WIKI. Updated shift turnover log with hourly reports of open and resolved issues.
Jul 2011 - Oct 2012
Hewlett-Packard Enterprise Solutions
Lead the Change Management process for application change requests hosted on the SDN infrastructure utilizing the Information Technology Infrastructure Library(ITIL) framework and the CDC's Certification & Accreditation(C&A) process to ensure a standardized process for promptly handling application changes and optimizing business and operational needs while minimizing security risks. Manage and update CRs in the Service Center Change Management and SDN Operations Change Dashboard. Refine/Update the Change Management process and documentation as related to over 70 CDC programs/applications. Coordinate the deployment schedule and resource assignments for approved changes on SDN for hosting, authentication and file transfer services to allow CDC programs to securely exchange data with external organizations. My coordination efforts involve working closely with CDC Program Managers, Technical and Security Stewards. Manage and maintain all program/application updates/additions for SDN Change Management within Service Center system. Manage and create agendas & minutes for the SDN Change Control Board(CCB) Meeting. Participate in Project Status Team Meetings as related to the SDN Migration Project. Manage and create all SDN Change Management Reports. Managed the SDN ITSO SharePoint Site for the Operations Branch(OPB) Facilitate the SDN Change Control Board and Technical Review Board meetings. Maintained and addressed and/or assign all request/issues submitted via the SDN Change Team and DSS SDN Service for SDN Operations Team.
Lead Computer Analyst
Mar 2007 - Jul 2011
Unisys Federal Systems
Lead Computer Analyst, Atlanta, Georgia Assisted with implementing the Incident Management Process for the MTDC ISO 20K certification process that resulted in CDC becoming the first Federal agency receiving two ISO 20K certifications. Installed and configured operating system on Dell Power Edge servers in a Datacenter Environment. Diagnosed and reported performance problems derived from various computer systems. Proactively monitored server performance issues with SCOM, Spotlight, NetIQ and Performance Monitors. Facilitated MBSA scans to ensure compliance with established security standards, policies and configuration guidelines as outlined by the CDC. Created and deployed ghost images using sysprep. Facilitated Windows updates on production, disaster recovery and staging servers. Documented solutions to increase response time to outages and system degradation. Facilitated weekend maintenance shutdown procedures for re-indexing of SQL databases. Monitored WebLogic Servers and Domains in a Veritas clustered environment. Created sub webs, websites and ftp sites via IIS 5. 0/6.0. Created call/incident notifications in response to SCOM alerts and email request from business owners of applications, computer systems and network connectivity concerns. Administered cluster resources in a multiple active node environment. Performed systematic checks of applications as outlined within run books. Monitored and manage the execution and restart of automated SQL server jobs. Performed simple Select statements and other SQL commands. Provided first level support for all hardware related issues with Dell Power Edge servers. Assisted with a complete datacenter build out. Facilitated offsite storage of backup medium. Racked and cabled servers to comply with datacenter standards and guidelines..
Sr Systems Analyst
Mar 2006 - Mar 2007
Sr Systems Analyst, Contract Employee, Pasadena, California Provided application, server and networking support for various Banking centers. Provided Tier I/II server support for over 1600 servers. Provided detailed triage information to SME in response to system degradation. Monitored release management of MS patches, various agent deployment, production equipment status, remote site circuits and system stability. Developed tools to increase productivity within Command Center. Created and maintain datacenter inventory database in SQL 2000. Wrote SQL queries on production databases and report findings to Emergency bridge attendees. Executed and monitored SQL jobs and NT scheduled tasks on production SQL machines. Imported/Exported various data forms from/to SQL 2000. Backed up Datacenter database inventory on daily bases as well as recovery when necessary. Supported and enhance the resource allocation of database application, its supporting SQL server database and Cluster resources in 3 node clusters, active/active clusters and in active/passive clusters in a production environment. Performed ad-hoc request sent to the datacenter via telephone, email or otherwise. Opened/closed trouble events as issues arise and/or are resolved. Updated shift turnover log with hourly reports of open and resolved issues. Logged backup tapes and ship to offsite facility for storage as well as recall tapes for restore purposes when necessary. Server builds using 2000 and 2003 MS server. Racked/un-racked equipment in addition to cabled/un-cabled the datacenter..
Sr Network Operations Analyst
Sep 2005 - Mar 2006
Sr Network Operations Analyst, Santa Monica, California Tools and Operations Division. Developed and staffed the Network Operations Center(NOC). Monitored and maintained over 2200 servers at our multiple collocation facilities. Performed SQL queries to tune VIP pool resource allocation. Managed web server allocation for various VIPs based on end-user need. Created and configure monitoring tools to ensure ideal site uptime and availability. Managed GOMEZ GPN v. 6 and SiteSeer for real time alert notification of page errors, site/url response times and availability from various locations throughout the world. Managed planned/scheduled maintenance by ensuring all hands are availability with open lines of communications established and ensuring roll back plans are in place. Trained existing staff as well as new hires on efficiency and the value of productivity. Created Network Operations Run Book which detailed procedure specifications and user manuals.
Lead Network Operations Analyst
Sep 2002 - Sep 2005
Spark Networks PLC.
Lead Network Operations Analyst Beverly Hills, California Monitored our network of 800 servers using HP Open View Network Node Manager and IBM Director. Created a testing environment for NOC tools to be tested against system resource usage before implementing into production. Created daily Executive reports. Trained current staff and new hires as needed on system architecture, monitoring tools and escalation procedures. Updated and maintained the NOC Run Book. Modified and maintained several monitoring tools that provided an in-depth view into system status, database availability and bandwidth utilization. Assisted with racking, cabling and updating networking gear as needed.