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Work experience

Feb 2015Jun 2015

Technical Support

Endurance International Group

Tier 1 Technical Support ~  Provide technical support to multiple brands' small business owners Assisted in training processes due to extensive previous industry experience Mentoring and training of new hire employees

Oct 2014Feb 2015

Technical Support & Sales Representative

Godaddy

Hosting Support and Sales Representative ~  Provide advanced technical support to Hosting specific customers ~ Completed, with a passing score-HST250 Certification ~ Small business consultant for our hosting customers, and web developers ~ Designated team lead, developed coaching strategies, motivational activities, and conceptualized competitions proven to increase sales and peer productivity.

Aug 2013Oct 2014

Customer Care Rep-Sales and Technical Support(C3)

Godaddy

Enhancing each client's support experience by providing each client the tools they need to assist them in creating a fantastic online identity ~ Maintaining and delivering in product trainings

Dec 2012Jun 2013

Call Center Rep/admissions Counselor

Envision/Delta Education

Answered inbound calls in response to customer queries~ Made outbound sales calls to prospective customers ~ Performed data entry of customer information tracking progress toward closing and accepting payments

Dec 2007Jun 2011

Student Admissions Administrator/institutional Liaison

University of Phoenix

Reviewed admissions documents for the enrollment process ~ Contacted students to resolve issues ~ Matriculated students within 28 days of their start date-with 0 students over the age of 60 days Reviewed all files for quality assurance-maintained > 2% pended files(Matrix is > 4%) ~ Provided quality customer service to students, and members of the Univ. of Phoenix graduation team ~ Developed rapport with transfer institutions for incoming transcripts

May 2007Nov 2007

Claims Administrator

ACB Co-Op

Reviewed claims to be paid(Disney Advertising claims) ~ All interoffice duties-answering phones, filing, faxing ~ Provided quality customer service to Disney representatives

Education

Apr 2015Present

Paralegal/E-Discovery 

Bryan University

Paralegal Studies 

20122013

Medical Assistant

Pima Medical Institute

Certification in Medical/Clinical Assistant 

20072011

Bachelor of Science in Human Service/Management 

University of Phoenix 

BS degree