Lexie Ozolnieks

  • Mesa AZ

Customer Support Specialist 

Work experience

Work experience
Feb 2015 - Jun 2015

Technical Support

Endurance International Group

Tier 1 Technical Support ~  Provide technical support to multiple brands' small business owners Assisted in training processes due to extensive previous industry experience Mentoring and training of new hire employees

Oct 2014 - Feb 2015

Technical Support & Sales Representative


Hosting Support and Sales Representative ~  Provide advanced technical support to Hosting specific customers ~ Completed, with a passing score-HST250 Certification ~ Small business consultant for our hosting customers, and web developers ~ Designated team lead, developed coaching strategies, motivational activities, and conceptualized competitions proven to increase sales and peer productivity.

Aug 2013 - Oct 2014

Customer Care Rep-Sales and Technical Support(C3)


Enhancing each client's support experience by providing each client the tools they need to assist them in creating a fantastic online identity ~ Maintaining and delivering in product trainings

Dec 2012 - Jun 2013

Call Center Rep/admissions Counselor

Envision/Delta Education

Answered inbound calls in response to customer queries~ Made outbound sales calls to prospective customers ~ Performed data entry of customer information tracking progress toward closing and accepting payments

Dec 2007 - Jun 2011

Student Admissions Administrator/institutional Liaison

University of Phoenix

Reviewed admissions documents for the enrollment process ~ Contacted students to resolve issues ~ Matriculated students within 28 days of their start date-with 0 students over the age of 60 days Reviewed all files for quality assurance-maintained > 2% pended files(Matrix is > 4%) ~ Provided quality customer service to students, and members of the Univ. of Phoenix graduation team ~ Developed rapport with transfer institutions for incoming transcripts

May 2007 - Nov 2007

Claims Administrator


Reviewed claims to be paid(Disney Advertising claims) ~ All interoffice duties-answering phones, filing, faxing ~ Provided quality customer service to Disney representatives


Apr 2015 - Present


Bryan University

Paralegal Studies 

2012 - 2013

Medical Assistant

Pima Medical Institute

Certification in Medical/Clinical Assistant 

2007 - 2011

Bachelor of Science in Human Service/Management 

University of Phoenix 

BS degree