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Work History

JUNE 2016Present

Technology Consultant

Deloitte Consulting
  • Managed a team of 5-10 people for multiple system usability enhancement initiatives for a large state agency, from initiative inception to solution deployment.
  • Led requirements/design sessions and deliverable documentation preparation/reviews, as well as development, testing, and deployment efforts.
  • Redesigned key system processes to streamline user experience and modernize functionality.
  • Developed UI wireframes/prototypes in mobile and desktop views to accelerate system development
  • Engaged in writing System Requirements, creating Use Cases, Project Timeline Planning, as well as in Requirements Traceability Management as part of deliverable preparation.
  • Executed key project management tasks, including the facilitation of a quarterly project status meeting, tracking of initiatives statuses, and ownership of the project runway.
SEP 2014JUNE 2016

Business Technology Analyst

Deloitte Consulting
  • Developed presentation materials for requirements gathering sessions and assisted in the facilitation of these sessions throughout the design phases.
  • Created critical deliverables and documentation, including system process models, system requirements, system use cases and detailed design documentation.
  • Led application team in the creation/execution of hundreds of complex test cases for integration testing.
  • Served as the main point of contact for system acceptance testing team for bug triage management and understanding application logistics.
AUG 2012AUG 2014

Project Management Office Intern

Penn State University—Information Technology (IT) Services
  • Designed, developed and managed new website for the Project Management Office providing insight into OPP ITS Projects.
  • Collaborated across departments to gather requirements for multiple IT projects.
  • Assisted customers in documenting and communicating their project requirements to both internal and external development teams.
  • Created a streamlined system for writing Standard Operating Procedures (SOPs) within ITS department.
  • Assisted in user interface testing for several applications in various stages of development.

Portfolio

www.FindChildCare.pa.gov was an overly complex, outdated tool for parents to use to find child care in Pennsylvania.  Streamlining the search process around end users resulted in a 30% increase in daily searches, while mobile usage increased by 40%.

  • Start with users— While collaborating with our client, developed key user personas which shaped the final design. This resulted in two search methods—a simple and fast search for busy parents on the go, and an advanced search for government employees who required more details up front.
  • Develop wireframesI developed initial wireframes with responsive design in both desktop and mobile views. I proposed a design which meets a modern user's expectations including new features such as Google Autofill, Google Maps integration, and location-based searching.
  • Iterate and Implement—With feedback from clients and parents, I refined the wireframes into detailed UI mockups. Once the design was finalized, I led a team of developers in production, and later led a team of specialists in systems integration testing to ensure the quality of our product. 

Education

20102014

Bachelor of Science (B.S.) of Information Sciences and Technology

The Pennsylvania State University

Focusing on Systems Design and Development and Technical Writing