• Mumbai

Prajakta Moray

Customer Support Officer

Work History

Work History

India Infoline Pvt Ltd

Feb 2014 - Mar 2015
India Infoline Pvt Ltd

Responsibilities:

  • Handling customer queries over emails.
  • Making outbound call to client as and when required.
  • Handling walk in clients as and when required.
  • Process training to new joiners.
  • Coordinating with back office department to resolve the client’s issue.

Using CRM, WIRE, ND PLUS and CROSS while dealing with customers for recorded communication history

 Quantium Mail Logistics Solutions India Pvt Ltd.

Jun 2012 - Feb 2014

Responsibilities:

  • To handle Reader’s Digest process, this is primary client of organization.
  • Process online orders placed by customers.
  • To process counter sales.
  • To interact with customers and resolve their queries.
  • Receive inbound calls from customers.
  • Follow-up with customers regarding order payments failure.
  • Used CSM fox-pro tool while dealing with customer for recorded communication history.
  • To interact with operations team for dispatch related work.
  • Handling refund process in case of returned products.

Achievements

Achievements:

  • Awarded for ‘Fastest resolution to customers’ in October & November 2014.
  • Awarded for maximum FTR to customers in December 2014

Education

Education

M.A

2011 - 2013
Month

B.A

Jun 2008 - Jun 2011
Mumbai University

2006 - 2008
H.S

Academic Projects

  • Participated in AVISHKAR RESEARCH CONVENTION held in 2010- 2011.
  • Participated in CERTIFICATE COURSE CHITTRA KATHHI organized by “Heras Institute ( Xaviers College)”.
  • Research paper on RESTAURANTS AND CAFES IN WESTERN SUBURBS OF MUMBAI POST GLOBALIZATION 2010-2011.
  • Research paper presented on “AGAKHAN PALACE & KESARI WADA”

Personal Details

Permanent Address

3/305 Sarvodaya Galaxy, Opp Kopar railway station Dombivli west 421202

Sex

Female

Date Of Birth

2nd October, 1990

Languages

English, Hindi and Marathi

Nationality

Indian

Marital Status

Single

Hobbies

Reading Fiction, mythology & listening music