Guest Mollianne

Education

Education
2013 - 2014

B.B.A

University of Texas at San Antonio

Work History

Work History
Nov 2015 - Present

Senior Specialist

Financial Foundations
USAA, San Antonio, TX Senior Specialist in Outbound Products & Solutions Facilitate Marketing campaigns to deepen and strengthen member relationships Gather information in order to close on product sales for a suite of services, demonstrating advanced skills and knowledge of USAA products and benefits
Oct 2012 - Present

Captain

USAA
Junior Achievement Volunteer, 3rd Grade, UTSA,, Bowlathon Team Captain, Flowthru POC, ICE POC, USAA Team Elite Forces Recognition Award, USAA Nominated for“ E3 Call” Award, USAA SKILLS Licensed by the Texas Department of Insurance in Property, Casualty, Life, and Health Microsoft Office: Word, Excel, PowerPoint, Access Self-motivated and able to motivate others by initiating strong leadership skills Ability to solve problems promptly and effectively while maintaining close attention to detail Strong work ethic and consistent work history.
Nov 2015 - Present

Senior Specialist

Financial Foundations
USAA, San Antonio, TX Senior Specialist in Outbound Products & Solutions Facilitate Marketing campaigns to deepen and strengthen member relationships Gather information in order to close on product sales for a suite of services, demonstrating advanced skills and knowledge of USAA products and benefits
Oct 2012 - Present

Captain

USAA
Junior Achievement Volunteer, 3rd Grade, UTSA,, Bowlathon Team Captain, Flowthru POC, ICE POC, USAA Team Elite Forces Recognition Award, USAA Nominated for“ E3 Call” Award, USAA SKILLS Licensed by the Texas Department of Insurance in Property, Casualty, Life, and Health Microsoft Office: Word, Excel, PowerPoint, Access Self-motivated and able to motivate others by initiating strong leadership skills Ability to solve problems promptly and effectively while maintaining close attention to detail Strong work ethic and consistent work history.
Sep 2014 - Nov 2015

Senior Specialist

Financial Foundations
Senior Specialist in New Member Solutions On-boarded new members by providing them with an excellent member experience and recommending appropriate solutions based on their needs Specialized in Auto and Property insurance products, as well as Banking products and services Promoted from Specialist to Senior Specialist in 03/2015 Chosen among many peers as a“ Flowthru” point of contact, responsible for helping introduce and facilitate a new business process across the department Led team to achieve the new“ Flowtrhu” business process target results three months in a row, resulting in the team winning an Elite Forces Recognition Award Selected among many peers as the team“ ICE(Innovation Communities for the Enterprise)” point of contact, responsible for encouraging and overseeing team innovation with ideas on how to improve USAA business processes and customer experiences Personally designed visual prototype for an ICE idea the team worked together to create and submit Recognized as a team resource, often assisting peers with technical processes by creating job aids and supporting peers when needed Recognized for continuously meeting and exceeding department target goals in sales, member satisfaction, etc. Nominated “ E3 Call Award” due to displaying exceptional customer service skills
Sep 2014 - Nov 2015

Senior Specialist

Financial Foundations
Senior Specialist in New Member Solutions On-boarded new members by providing them with an excellent member experience and recommending appropriate solutions based on their needs Specialized in Auto and Property insurance products, as well as Banking products and services Promoted from Specialist to Senior Specialist in 03/2015 Chosen among many peers as a“ Flowthru” point of contact, responsible for helping introduce and facilitate a new business process across the department Led team to achieve the new“ Flowtrhu” business process target results three months in a row, resulting in the team winning an Elite Forces Recognition Award Selected among many peers as the team“ ICE(Innovation Communities for the Enterprise)” point of contact, responsible for encouraging and overseeing team innovation with ideas on how to improve USAA business processes and customer experiences Personally designed visual prototype for an ICE idea the team worked together to create and submit Recognized as a team resource, often assisting peers with technical processes by creating job aids and supporting peers when needed Recognized for continuously meeting and exceeding department target goals in sales, member satisfaction, etc. Nominated “ E3 Call Award” due to displaying exceptional customer service skills
Aug 2013 - Aug 2014

Agency Team Member, Customer Service, Sales

State Farm Insurance
San Antonio, TX Agency Team Member, Customer Service, Sales Provided extraordinary customer service to existing customers by facilitating payments, maintaining accounts, and implementing policy changes Leveraged encyclopedic knowledge of the auto, fire, life, health, and bank product lines to provide tailored solutions to future policy holders Conveyed policy coverage's and value to customers in a well-understood and transparent manner
Aug 2013 - Aug 2014

Agency Team Member, Customer Service, Sales

State Farm Insurance
San Antonio, TX Agency Team Member, Customer Service, Sales Provided extraordinary customer service to existing customers by facilitating payments, maintaining accounts, and implementing policy changes Leveraged encyclopedic knowledge of the auto, fire, life, health, and bank product lines to provide tailored solutions to future policy holders Conveyed policy coverage's and value to customers in a well-understood and transparent manner
Aug 2013 - Jan 2014

Sports Marketing Intern

State Farm Insurance
Sports Marketing Intern Chosen among many peers to coordinate State Farm's participation as a sponsor for UTSA sporting events Managed logistics, event execution, and vendor relationships by communicating across multiple State Farm departments and coordinating with UTSA's vendor partners
Aug 2013 - Jan 2014

Sports Marketing Intern

State Farm Insurance
Sports Marketing Intern Chosen among many peers to coordinate State Farm's participation as a sponsor for UTSA sporting events Managed logistics, event execution, and vendor relationships by communicating across multiple State Farm departments and coordinating with UTSA's vendor partners
Sep 2012 - Nov 2013

UTSA

UTSA
Business Student Council, Secondary Marketing Research Certified, UTSA
Sep 2012 - Nov 2013

UTSA

UTSA
Business Student Council, Secondary Marketing Research Certified, UTSA
May 2013 - Aug 2013

Marketing Intern

State Farm Insurance UTSA
Marketing Intern Increased valuable leads by coordinating and participating in promotional events and direct marketing campaigns
May 2013 - Aug 2013

Marketing Intern

State Farm Insurance UTSA
Marketing Intern Increased valuable leads by coordinating and participating in promotional events and direct marketing campaigns
Jan 2010 - May 2013

Bartender

Outback Steakhouse
Houston/San Antonio, TX Bartender Provided highest level of customer service to patrons by meeting all needs in a timely manner, displaying product knowledge, and ensuring a consistently high level of satisfaction Responsible for handling payments, monitoring bar drawer volume, and tracking inventory levels while keeping all operations running smoothly Selected among group of peers to train and mentor incoming employees Promoted four times during tenure-Host, Takeaway, Server, Bartender Recipient of top sales recognitions HONORS & MEMBERSHIPS §
Jan 2010 - May 2013

Bartender

Outback Steakhouse
Houston/San Antonio, TX Bartender Provided highest level of customer service to patrons by meeting all needs in a timely manner, displaying product knowledge, and ensuring a consistently high level of satisfaction Responsible for handling payments, monitoring bar drawer volume, and tracking inventory levels while keeping all operations running smoothly Selected among group of peers to train and mentor incoming employees Promoted four times during tenure-Host, Takeaway, Server, Bartender Recipient of top sales recognitions HONORS & MEMBERSHIPS §