Amber Metzger

  • 2015 Clacton ct Liverpool, NY 13090 (315)679-1383

Summary

I have 3 years of Customer Service experience.  Effective at multitasking and working under pressure to accomplish overall objectives. Consistently received excellent feedback from customers. High-energy, confident professional with an infectious enthusiasm. An independent and self-motivated professional with excellent research and writing skills; able to grow positive relationships with clients and colleagues at all organizational levels.

Work History

Work History
Feb 2015 - Jul 2015

Delta Sonic

Advisor
Advisor Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Answer customers' questions, and provide information on procedures or policies. Sell tickets and other items to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Request information or assistanProvide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. ce using paging systems. Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Feb 2015 - Jul 2015

Delta Sonic

Cashier
Cashier Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Nov 2014 - Feb 2015

Cracker Barrel

Cashier
Cashier Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Process merchandise returns and exchanges. Stock shelves, and mark prices on shelves and items. Request information or assistance using paging systems. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Calculate total payments received during a time period, and reconcile this with total sales.
Jun 2014 - Nov 2014

Walmart

Sales Associate
Sales Associate/Jewlery Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Place special orders or call other stores to find desired items. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. Greet customers and ascertain what each customer wants or needs. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Help customers try on or fit merchandise.
Aug 2012 - Jul 2013

Subway

Sandwich Artist

Clean and sanitize work areas, equipment, utensils, dishes, or silverware. Store food in designated containers and storage areas to prevent spoilage. Take and record temperature of food and food storage areas such as refrigerators and freezers. Portion and wrap the food, or place it directly on plates for service to patrons. Weigh or measure ingredients. Use manual or electric appliances to clean, peel, slice, and trim foods. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Calculate total payments received during a time period, and reconcile this with total sales. Supervise others and provide on-the-job training.

Education

Education
2009 - 2013

Liverpool High School
2011 - 2013

Cosmetology

OCM Boces

Skills

Skills

⦁ Experience in MAC/PC platforms including ms word, Excel etc.
⦁ Excellent written and oral communication skills.
⦁ Strong Organizational and problem solving skills.
⦁ Experience with multicultural interaction.
⦁ Ability to work individually or within a group setting.
⦁ High attention to detail
⦁ Knowledge of customer services practices