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Summary of Qualifications

• Problem-solver and critical thinker                • Data Entry / 10-Key / Typing 60 WPM    

• Exhibits understanding of lead placement and "R" wave progression in EKG analysis               

• Recognizes quality of care under high-stress/volume environments

• Competent with EHR softwares

Professional Experiences

Dec 2014Present

Patient Service Representative/ EKG Technician (Cardiology)

Palo Alto Medical Foundation

Palo Alto, CA 87 Encina Ave, CA 94301 Phone: (650) 853-2975

Demonstrated proficiency in telephone and front-desk operations in a high-volume environment. Manage schedules for medical providers and cardiology services to accommodate new and established patients. Served as a liaison for patients in a clinical setting to ensure a mutual understanding of protocols and department procedures.

• Eliminated backlog and maintained filing of medical orders on a daily basis.

• Coordinated with nurses, cardiac technicians, and sonographers to establish an efficient work flow of daily tasks.

• Assisted the department  in saving $675,765.00 as of 2015 by providing patient disputes in cost of certain medical products that facilitated the department to take alternative measures.

• Currently in-training  to assist the lab with  performing EKG's, holter-monitor applications, and stress testing.

Dec 2013Dec 2014

Barista

Starbucks Coffee Company

Fremont, CA 39370 Civic Center Dr, Fremont, CA 94538 Phone: (510)-574-0373

Displays exemplary customer and hospitality services utilizing invaluable interpersonal communication skills.

• Effective when working under pressure and managed time efficiently.

• Provided quality beverages, whole bean, and food products consistently for all customers by adhering to recipe and presentation standards.

• Proactive while on duty and followed health, safety, and sanitation guidelines. 

• Increased store revenue through sales technique.

Aug 2012Aug 2013

Seaman Apprentice (Medical Yeoman)

Department of United States Navy

Great Lakes, IL 3505 Sailor Drive, Great Lakes, IL 60088 Phone: (847)-688- 2430

Coordinated and managed rosters in a timely manner to ensure recruits are appointed medical and dental return visits. 

• Organized and maintained proper records of demographic and insurance information of personnel for future use.

• Communicated with superiors via telephone to circulate necessary information to different health departments.

Aug 2011Mar 2012

Certified Nursing Assistant

Holy Family Villa

Palos Park, IL 12220 S Will Cook Rd Palos Park, IL 60464 Phone: (630)-257-2291

Performed quality caregiving duties to residents in a skilled nursing facility under high stress conditions.

• Demonstrated expertise in handling vital signs, catheter and g-tube adjustments for residents.

Education

Skills

Bilingual

Able to comprehend, understand, and translate in Tagalog and English.

Computer Software and Technology

• Proficient in administrative and healthcare software such as Epic (Electronic Health Record) and Microsoft Office.

• Microsoft Office applications: Word, Excel, PowerPoint, and Access

• Experienced in office equipment, administration operations, troubleshooting.