Patient Service Representative/ EKG Technician (Cardiology)
Palo Alto Medical Foundation
Palo Alto, CA 87 Encina Ave, CA 94301 Phone: (650) 853-2975
Demonstrated proficiency in telephone and front-desk operations in a high-volume environment. Manage schedules for medical providers and cardiology services to accommodate new and established patients. Served as a liaison for patients in a clinical setting to ensure a mutual understanding of protocols and department procedures.
• Eliminated backlog and maintained filing of medical orders on a daily basis.
• Coordinated with nurses, cardiac technicians, and sonographers to establish an efficient work flow of daily tasks.
• Assisted the department in saving $675,765.00 as of 2015 by providing patient disputes in cost of certain medical products that facilitated the department to take alternative measures.
• Currently in-training to assist the lab with performing EKG's, holter-monitor applications, and stress testing.