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Work experience

Aug 2011Jul 2012

Tutor

Applerouth Tutoring Services
Tutor at (1 year) I help students achieve their SAT goals by focused practice intended to provide a disciplined and prepared approach to taking the SAT. Outbound Technical Support for HLNEXT at CGS
Feb 2010Oct 2010

Lead Generation Agent

Applerouth Tutoring Services
Lead Generation Agent at CGS (9 months) Made 100+ outbound B to B sales calls a day. Exceeded quota on a regular basis All time record for most leads in a week. Page1
Nov 2008Feb 2010

Technical Support Representative

IBM-Lenovo/CGS
Technical Support Representative at (1 year 4 months) Technical Support Agent of the Month for May 2009 Managed Customer Relationships and Expectations leading to 93% satisfaction over a 1 year period Received quality of service scores in excess of 90% on average when evaluated for Adherence and Overall call quality.Researcher at Georgia Institute of Technology-Lorraine Campus
May 2006Aug 2006

Researcher

Colorado State University
Researcher at (4 months) Manufactured Samples for a preliminary experiment using an Ion beam and Chlorine gas. Developed and Tested Optical Gratings for use in EUV Laser. Made detailed presentation mockups using AutoCAD and Keynote to describe etching process. Fabricated a mount for EUV Laser grating using Milling machine. Assisted during fabrication of Gratings in Clean room environment.

Education

20112013

BACHELORS

Georgia Institute of Technology
20042008

B.Sc

Morehouse College