Alvin Mc Nair

Alvin Mc Nair

Work History

Work History

Tutor

Aug 2011 - Jul 2012
Applerouth Tutoring Services
Tutor at (1 year) I help students achieve their SAT goals by focused practice intended to provide a disciplined and prepared approach to taking the SAT. Outbound Technical Support for HLNEXT at CGS

Lead Generation Agent

Feb 2010 - Oct 2010
Applerouth Tutoring Services
Lead Generation Agent at CGS (9 months) Made 100+ outbound B to B sales calls a day. Exceeded quota on a regular basis All time record for most leads in a week. Page1

Technical Support Representative

Nov 2008 - Feb 2010
IBM-Lenovo/CGS
Technical Support Representative at (1 year 4 months) Technical Support Agent of the Month for May 2009 Managed Customer Relationships and Expectations leading to 93% satisfaction over a 1 year period Received quality of service scores in excess of 90% on average when evaluated for Adherence and Overall call quality.Researcher at Georgia Institute of Technology-Lorraine Campus

Researcher

May 2006 - Aug 2006
Colorado State University
Researcher at (4 months) Manufactured Samples for a preliminary experiment using an Ion beam and Chlorine gas. Developed and Tested Optical Gratings for use in EUV Laser. Made detailed presentation mockups using AutoCAD and Keynote to describe etching process. Fabricated a mount for EUV Laser grating using Milling machine. Assisted during fabrication of Gratings in Clean room environment.

Education

Education

BACHELORS

2011 - 2013
Georgia Institute of Technology

B.Sc

2004 - 2008
Morehouse College