Rachel Macculloch

Client Services Director

Summary

Impeccable supervisory skills associated with home care staff and clientele. Experienced in scheduling, coordinating and follow ups with clients and staff by always putting the clients needs as a top priority. 

Work History

Work History

Client Services Director

Aug 2015 - Present
Care At Home

Responsible for recruitment and hiring of all employees                                                                       Oversees all client and caregiver site visits                                                                                                   Maintains client/caregiver database and handles all scheduling of services                                             Answering phones, client relations, problem solving                                                                                             Building relationships with insurance companies to assist clients with submitting insurance paperwork     Meets with potential and current clients to assess or reassess their current neeeds

Scheduling Supervisor

Nov 2010 - Aug 2015
Lighthouse Homecare

Excellent interpersonal and customer service skills Ability to respond to demands and constant changes Familiar with computerized scheduling program Prepare and process billing and payroll

Barn Manager/Riding Instructor

Nov 2006 - Nov 2011
Westbrook Hunt Club

Westbrook, CT Responsible for maintaining lesson schedules Organizing and coordinating A rated events Created successful working student program

Branch Manager

Sep 2004 - Nov 2006
Galen Institute

Office duties, including maintaining student files for dept of education Responsible for resolving student concerns Coordinating enrollment of new students Responsible for processing weekly payroll

Education

Education

1980 - 1984
Westbrook Sr. High School

Certifications

Certifications

Supervisory Training

CPR Certified

Dementia Training Certified 

Skills

Skills

Dedication to quality care

Team player

Policy development

Staff training and development

Client/family focused

Problem resolution ability