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Work experience

Jul 2015Present

Insurance Agent

Chris Hernandez American Income Life

I schedule times to come to the client's home and discuss their policies and if the need benefits I sign them up.
Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.
Called 60-100 warm leads each week to expand client base.
Compiled coverage and rating information in an accessible format.
Prepared necessary paperwork to process insurance sales and renewals.
Submitted up-to-date activity and production logs to agency management for review.
Pursued continuing education and training programs to continue professional development.
Followed up with potential clients regarding online information requests.
Presented and clearly explained insurance policy options to clients based on their needs and goals.
Researched coverage and premium options and supplied clients with the best coverage available.
Promoted client retention through high-quality service and follow through.

Nov 2014Aug 2015


Mahler Clean Inc

Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines and ashtrays.
Polished furniture and metal fixtures.
Gathered and emptied trash and recycling bins.
Dusted and mopped all hard surfaces.
Wet mopped and spot mopped public corridors, washrooms and classrooms.
Cleaned and restocked cafeteria items.
Notified building managers about needed repairs and replacement equipment.
Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors.
Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs.
Maintained all janitorial equipment in a clean, safe and operable condition.
Operated janitorial equipment properly and safely.
Traveled to and from work sites in a timely manner.
Moved and carried equipment and furniture.
Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines.

May 2010Nov 2014

Home Maker

Promoted good behaviors by using the positive reinforcement method.
Created and implemented developmentally-appropriate curriculum that addressed all learning styles.
Established a safe play environment for the children.
Supervised children on field trips to local parks, fire stations and zoos.
Encouraged children to be understanding of others.
Made healthy, well-balanced breakfasts and lunches for the children.
Maintained a child-friendly environment with access to outdoor activities.
Incorporated music, art and theater into lesson planning.
Helped children reach milestones in the area of self-care.
Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
Modeled appropriate social behaviors and encouraged concern for others.
Taught children safe behavior such as seeking adult assistance when crossing the street and avoiding contact with unsafe objects.
Redirected children to encourage safe, positive behaviors.
Cleaned the house, including laundry, sweeping and mopping.
Scheduled doctor, dentist and haircut appointments.
Physically and verbally interacted with children throughout the day.
Administered medication and minor first aid to sick and injured children.
Dressed children and changed diapers.
Engaged children with games and puzzles.
Sparked creativity and imagination by helping children discover new things each day.
Maintained a child-friendly environment with engaging activities and continuous access to the outdoors.

Oct 2006May 2010

United States Army, Unit Supply Specialist

3rd Infantry Division Sustainment Brigade

Trained and instructed subordinates and supported units on FEDLOG and PEBUS military systems
Effective decision-maker in high-pressure environments.
Managed receipt, storage and issue of ammunition processes.
Supervised operation and organizational maintenance of weapons systems and specialized equipment.
Coordinated training schedules and filed crucial administrative paperwork.
Maintained complete accountability during redeployment of all sensitive items and communication equipment.
Completed multiple fire prevention safety training.
Maintained rifles, machine guns, mortars and hand grenades.
Established mail delivery routes and managed distribution process.
Logged and filed classified documents.
Prepared registered and certified mail for dispatch.
Reviewed and edited correspondence prior to release and submission for signature..

Apr 2004Oct 2006

Receptionist and File Clerk

Boardman Cancer Center

Receptionist and File Clerk-Boardman, OH- Responsibilities I answered a multi line telephone as well as scheduling and taking co-pays. I made sure all the proper paperwork was in the patients file and filed them in the proper place. I received and sent out mail and packages. I made sure the waiting g area was always clean and coffee was always fresh. I helped clients to and from their vehicles and made sure the patients were comfortable. Three nights a week I closed the office.


Apr 2015Aug 2015

Health and Life Insurance License


Risk Management and Insurance coursework
Information Technology and Office Technology coursework
Business Ethics coursework
Organizational Behavior coursework

Mar 2012Sep 2012

Medical Billing and Coding Certificate

Allen School

Coursework in Medical Billing and Coding
Coursework in Medical Assisting

Jul 2002Jun 2004

Dental Assistant

Kirkwood Community College

Coursework in Dental Assistanting
Coursework in Fundamentals of Dentistry


I have great customer service as well as phone etiquette.
In the military, most of our work was done on the computer so I learned their system and properly used it to maintain service readiness at all time.
Microsoft Office proficiency
Multi-line phone proficiency
Filing and data archiving
HIPAA compliance
Medical billing
Trained in emergency response
Supply and logistics planning
Strong verbal communication
Excellent communication skills

Meticulous attention to detail
Professional and mature
Time management
Mail management
Trained in defensive tactics
Firearms safety training
File/records maintenance
Training and development
Dedicated team player
Conflict resolution
Eye for detail
Active listener
Reliable and punctual
Cheerful and energetic
Complex problem solver


Planned and executed all aspects of a major office headquarter move.
Increased office organization by developing more efficient filing system and customer database protocols.
Coordinated all department functions for team of 200+ enlisted soldiers
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Multiple awards for performance.
Secured feature article in The Alpha Company Gazette
Managed front desk operations with a staff of four.
Awarded the Army Achievement Medal in 2008.
Personally responsible for over $10+million of command equipment with no deficiencies, losses or damages.
Maintained 100% accountability of a large section of equipment worth over $10+million during multiple overseas deployments.
Received Global War on Terrorism Service Medal.
Packed containers and re-pack damaged containers.


Military professional with experience in team management, administrative accountability and supply management. Effectively managed more than $10 million in equipment.
Highly motivated, effective communicator and problem solver who successfully completed 1 combat tour. Works well with team members and groups from diverse backgrounds.
Unit Supply Clerk with more than 4 years in the Army. Successfully led training programs for thousands of soldiers. Reliable, diligent and flexible professional with superb communication capabilities.
Versatile Unit Supply Specialist trained in South Carolina who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of logistics and an unsurpassed work ethic.
Resourceful Office Assistant who is a fast learner and can quickly incorporates and implements new procedures to maximize efficiency and productivity.
Accomplished Supply Clerk, receptive to client needs. Successful at managing the task lists of even the most demanding business executives.
Customer service and sales expert who identifies customer needs and delivers solutions to problems.
Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.
Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude.