Aug 2015 - Dec 2015
Offering a fast checkout and genuine interaction with every guest by being friendly and respectful. Making decisions and resolve guest concerns in a courteous, helpful manner.Strong work ethic and integrity.
-Providing excellent customer service by greeting customers.
Assist supervisors in controlling customer flow and backed up lines; help to reduce waiting time for customers
-Establish procedures to report errors in retail pricing or signage.
-Answer department telephone calls and pages quickly and with excellent phone etiquette.
-Follow proper procedures for customer check out, handling of tenders, use of tares, sales of alcoholic beverages, and use of PLUs and UPCs.
-Keep the Customer Service department clean, well stocked, and organized, change tapes and ribbon as needed, sweep floors and maintain sweep logs.
-Comply with all applicable health and sanitation procedures and adhere to safe work practices
Customer Service Supervisor
Jan 2015 - May 2015
Ensuring high levels of satisfaction among our customers, train and be responsible to supervise our Customer Service Reps, while working with our sales, service, production, and administrative departments to deliver prompt resolution of customer questions and concerns.
-Supporting management team by driving sales and conversion. Supervisor ensures key zone coverage to maximize sales and ensure service experience.
-Perform as primary contact between customers, sales and production
-Provide support to customers, monitoring status of orders from planning through production to delivery
-Know all assigned accounts, establish and maintain organized and complete records of all projects
-Check daily schedules, ensure everyone stays on schedule and jobs are completed
-Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
Feb 2014 - Sep 2014
Pink Pantherz Espresso
Ensure up and ready times are met and recommended production quantities are followed every day. Providing superior customer service by engaging with customers about products and promotions, cleaning and organizing the store so it reflects the company standards.
-Prepare handcrafted bar drinks and brew coffee and tea, adhering to freshness and quality standards while serving in accordance and presentation.
-Ensure customers know they are welcomed and appreciated and understanding the needs and wants of our customers, also helping the with there needs.
-Tailor suggestions to the customers needs, sharing product knowledge accurately and confidently while making personal recommendations.
-Maintain, clean and well organized that reflect the company's brand.
-Consistent delivery of product in accordance with the company's standard.
-Demonstrating that our customers come first by serving them with a sense of urgency.
-Assisting customers before completing other tasks in the store.
-Multitasking and completing various tasks throughout the day as needed.
-Follow health and safety guidelines.
Instructional Assistant, Special Education
Nov 2013 - Feb 2014
San Joaquin County
Office of Education Stockton, CA
Hours per week: 30 Assist Certificated Staff in the instruction, supervision and training of individuals or groups of students with a variety of special education needs.
-Working with students with behavior and learning deficits and excesses.
-Monitor behavior and assist in providing behavior change techniques and supports based on the principles of Behavior Analysis.
-Assists students to meet individualized Education Plan goals by implementing educational plans.
-Observe, monitors and records student performance and behavior through data collection systems.
-Attend appropriate staff meetings and in service training.
-Keep track of individual student files.
-Participate and supervise in playground activities, lunch, bus loading and unloading as needed.
-Maintain close supervision of students throughout the day.
Jan 2012 - Aug 2013
MAR-VAL FOOD STORE
Hours per week: 36
Sets-up and maintains the condition of the department according to company standards. Consistently provides customer service to internal and external customers. Ensure product quality and selection. Performs other related work.
-Seeks opportunities to welcome, engage, serve and thank customers.
-Maintaining an atmosphere of enthusiastic customer awareness with a willing emphasis toward providing fast, friendly customer service,.
-Ensures safe/secure work environment.
-Performing duties with honesty and integrity.
-Maintains cleanliness and eye-appeal of work areas, storage area and selling floor.
-Addressing and resolving customer concern which may include immediate replacement of bad product.