• Dania Beach FL

Rhea Hoult

954.579.1624

Work History

Work History

Customer Service Phone Rep

Apr 2015 - Present
American Express

CEN Network Ft Lauderdale, FL

Part of the Customer Experience Network that focuses on providing a market superior experience for American Express Platinum card members.  Assist card members with billing questions, disputes and membership benefits.  Main focus on relationship care and providing an experience for members that personify the American Express brand.   

Personal Banker 2

Dec 2014 - Apr 2015
Wells Fargo Bank

Personal Banker 2 Ft Lauderdale, FL

Detailed focus on daily interactions to drive daily sales goals while maintaining superior customer experience. Daily coaching with teller staff to improve skill set utilizing warm ups at beginning of shift and cool downs at the end of shift; holding a high level of accountability among teller staff.

Branch Manager 

Dec 2012 - Dec 2014
Wells Fargo Bank 

Manager Coral Springs, FL

Manage sales team to meet daily, weekly, monthly and quarterly goals. Provide a healthy and productive environment for team members. Develop and coach team members for growth within the company. Weekly reporting to DM, strategic planning to overcome opportunities and to drive results.

Personal Banker 1

Jun 2012 - Dec 2012
Wells Fargo Bank

Personal Banker 1 Coral Springs, FL

Daily focus on driving sales while maintaining excellent customer experience. Met and exceeded sales incentive for role and was promoted to store manager.

Store Manager

Jan 2012 - Jun 2012
T-Mobile

Pembroke Pines Store Manager

Maintaining positive environment while driving quotas and meeting monthly objectives for location. Compiled procedure manual for daily store procedures, opening/closing procedures, RQ4 system, and Office Drop. Assisting CEOO and District Manager with running reports and area managers with daily procedures and reports. The" go to" person for the two districts. Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that led to system improvements and streamlined processes.

Retail Sales Associate

Jul 2011 - Jan 2012
AT&T, Pembroke Pines

Retail Sales Associate Pembroke Pines, FL

Demonstrated that customers come first by serving them with a sense of urgency.

Assistant Store Manager

Sep 2007 - May 2011
Verizon Wireless

Assistant Store Manager North Miami Beach, Fl

Generated monthly and annual sales reports. Responsible for assisting the store manager in daily duties. Participate in weekly store calls by preparing agendas. Assign and hold staff accountable for weekly tasks. Weekly tasks include 5 Star call, Small Business Funnel management and Appointment log. Attend manager meetings in the absence of the store manager. Coached employees to improve performance and to obtain quota goals. Oversee merchandising leads and follow up to confirm POP refreshes and pricing are current. Send weekly KPI forecast to district manager. Proactively assist on the sales floor to maintain sales floor manager program and to meet the needs of the customer.

Education

Education

University of South Florida, Tampa 

Music Performance - no degree

HSD

May 1991
Lois Cowles Harrison Visual and Performing Arts Center at Lakeland High School

High School Diploma.

Skills

Skills

Customer Service

Ability to meet and exceed customer's needs as well as anticipate their needs for the future. Successful record of providing outstanding experiences whether it be cell phone customers, banking customers or card members.

Management 

Successful manager that has the ability to drive sales goals and incentives as well as maintain inventory levels, marketing materials and create a positive atmosphere for staff.

Microsoft Office Products

Experienced in Microsoft products.

Strategic Planning

Strategic planning skill set used to develop action plans to meet and/or exceed sales goals and customer experience .