lars Gronningsater

  • New Haven CT

Work History

Work History
2008 - 2015

Quality Assurance Specialist

CHARLES SCHWAB Client Account and Data Control
Phoenix, AZ Quality Assurance Specialist via Data Analysis
2013 - 2014

Partner

CHARLES SCHWAB Client Account and Data Control
Project Partner for Returned Mail Managed all aspects of firm-wide 200k+ returned USPS mail items program. Responsibilities included: review of all items, analysis of results; isolating and solving issues. Led quality-related client complaint investigations, ensuring clients contacted as needed. Managed program pipeline including item delivery, secure storage and distribution on a daily basis Generated daily status report, managed forecasting and actualization of weekly and monthly totals Led training of multiple team members in review process: account review for data accuracy, freezing as necessary per company standard. All returned checks were given to me to be internally sent to the correct departments Rewrote procedures to improve the identification and documentation of anomalies and issues to increase productivity levels and efficiency Successfully initiated and managed beta test of solution to eliminate the need for physical delivery and sorting. Utilizing 3rd party provider created new process that tracked returned mail via barcodes reporting in MS Excel, capturing all items on a spreadsheet report. After successful test phase solution was implemented, program responsibility shifted resulting in an increase of team resources.
2006 - 2008

Specialist

CHARLES SCHWAB Account Operations
San Francisco, CA Specialist, Restriction Monitoring and Analysis(Contractor) As part of the account operations department solely responsible for the continuous manual processing of daily 200-page fraud issues report packet. Per company policy and procedure analyzed all exceptions such as material name changes and material address changes. Responsible for all client-facing communications such as letter generation; validating analysis results and affirming the correct change. Recorded and documented actual results and compared to expected results. Responsible for accuracy of all internal and external reopening of accounts. Duties included daily audit of all related account activity to ensure all adherence to company standard for procedures were followed. As needed responsible for ensuring completion of all exceptions that required reclose. For exceptions, review documents and monitor activity and balance of these accounts if temporary or permanent reopening.
2004 - 2006

LEEWAY, INC

LEEWAY, INC
New Haven, Connecticut
2003 - 2004

INTERPAY PAYROLL SERVICES

INTERPAY PAYROLL SERVICES
Cheshire, Connecticut

Education

Education

BACHELORS

University of Connecticut