• Edmonton AB

Systems Analyst / Help Desk

Work History

Work History
May 2012 - Present

Systems Analyst / Help Desk

Noesis Corp

Primary point of contact for over 100 clients, assisting 20 per week. Troubleshooting software and network issues for Windows environments.  Configuration of workstations running Windows 7, 8, and 10, servers running Windows Server 2008 and 2012, and seven models of Fortigate firewall/security appliances. Troubleshooting and configuration of Fortivoice VOIP systems. Troubleshooting Dell workstations and servers for hardware issues. Dispatch and oversight of four field technicians. Performed remote monthly preventative maintenance on 50 sites.

Mar 2001 - Present

Web Designer

Soil Profiles Inc, Mr. Jerky, Salisbury Farmers Market.

Lead Designer for Grande Prairie based Soil Profiles Inc. Lead Designer for Edmonton based Mr. Jerky beef jerky products. Designer/maintenance of Sherwood Park based Salisbury Farmers Market.

Sep 2006 - May 2012

Customer Service Representative


Primary point of contact for residential telephone, Internet, and Optik TV services. Supported clients over the phone, via email, live chat, and was part of TELUS' pilot project to support clients via Twitter, through their 40,000 subscriber Twitter account. Consistently met and exceeded quality standards. 

Sep 2001 - Sep 2006

Bicycle Mechanic

Redbike (Edmonton), Winner's Way Sports (Fort Saskatchewan)

Diagnosis and repair of 20-25 client bicycles per week. Advised clients on their best course of action for repairs vs. buying new. Repair and sales of hockey equipment and skateboards. Performed volunteer service for inner city cyclists through the. Maintained the fleet of bicycles and adult tricycles for Dow Chemical.

May 1999 - Aug 2000

Produce Clerk

Produce Clerk, Heritage Edmonton, AB Created attractive floor displays, maintained a clean workspace, assisted customers, and trained new employees.
1997 - 1998

Assistant Produce Manager

Strathcona IGA
Assistant Produce Manager, Edmonton, AB Created attractive floor displays, maintained a clean workspace, assisted customers, ordered inventory, and calculated price changes.
1989 - 1994

Office Clerk

Alberta Data Search
Office Clerk, Edmonton, AB Production and delivery of monthly reports, operation and maintenance of photocopier, data entry, database management, office management, digitizing and GIS map production.


2006 - 2006

GIS based courses


Non degree courses for Geographic Information Systems.

2001 - 2001

GP Certified Webmaster Program

Grant MacEwan Univeristy 

Web design, eCommerce, and Windows-based networking.



University of Alberta

Bachelor of Science, Geography.