- Edmonton AB
Primary point of contact for over 100 clients, assisting 20 per week. Troubleshooting software and network issues for Windows environments. Configuration of workstations running Windows 7, 8, and 10, servers running Windows Server 2008 and 2012, and seven models of Fortigate firewall/security appliances. Troubleshooting and configuration of Fortivoice VOIP systems. Troubleshooting Dell workstations and servers for hardware issues. Dispatch and oversight of four field technicians. Performed remote monthly preventative maintenance on 50 sites.
Primary point of contact for residential telephone, Internet, and Optik TV services. Supported clients over the phone, via email, live chat, and was part of TELUS' pilot project to support clients via Twitter, through their 40,000 subscriber Twitter account. Consistently met and exceeded quality standards.
Diagnosis and repair of 20-25 client bicycles per week. Advised clients on their best course of action for repairs vs. buying new. Repair and sales of hockey equipment and skateboards. Performed volunteer service for inner city cyclists through the. Maintained the fleet of bicycles and adult tricycles for Dow Chemical.
Non degree courses for Geographic Information Systems.
Web design, eCommerce, and Windows-based networking.
Bachelor of Science, Geography.