Systems Analyst / Help Desk
Primary point of contact for over 100 clients, assisting 20 per week. Troubleshooting software and network issues for Windows environments. Configuration of workstations running Windows 7, 8, and 10, servers running Windows Server 2008 and 2012, and seven models of Fortigate firewall/security appliances. Troubleshooting and configuration of Fortivoice VOIP systems. Troubleshooting Dell workstations and servers for hardware issues. Dispatch and oversight of four field technicians. Performed remote monthly preventative maintenance on 50 sites.