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Times Fong

Patient Relations Coordinator, NY Market Lead

Work experience

Sep 2015Present

Patient Relations Coordinator, NY Market Lead

Orthology, Inc
  • Integrated acquired offices within NY with Orthology
  • Worked closely with operations team to develop and implement front desk and insurance protocols for the NY market.
  • Retrained acquired employees and new hires
  • Managed a team of 11-16 persons for 6 office locations in NY
  • Reviewed payroll hours for the billing department, physical therapy aides, medical assistants and patient relations coordinators (PRCs)
  • Addressed patient and provider complaints.
Mar 2014Sep 2015

Patient Relations Coordinator

  • First point of contact for front desk staff for issues regarding workflow 
  • Reviewed reconciliation reports for all three office locations
  • Posted payments to patient accounts
Jan 2014Mar 2014

Operations Coordinator

Medical Logistics
  • Performed intake process for requests of durable medical equipment from facilities and patients.
  • Determined equipment best suitable for patient's needs and condition. Contact physicians requesting proper documentation and prescriptions for patient.
  • Managed patient information, billing, sales orders, deliveries and notes on Brightree. Manage claim denials, stops and holds.
Oct 2013Jan 2014

Medical Receptionist

Hudson Allergy
  • Managed appointment calendars for multiple doctors.
  • Verified eligibility and benefits of patients' insurances. Managed patient health records, appointments, bills and claims through AthenaHealth.
  • Recorded payments made by patients in excel. Maintained physical appearance and supplies of office.
  • Analyzed and explained insurance benefits to patients.
Sep 2011Oct 2013

Office Manager & Biller

Holistic Medical Physical Therapy & Acupuncture Center
  • Managed and responded to incoming mail and requests from insurance companies.
  • Verified eligibility and benefits of patients' insurances.
  • Analyzed and explained insurance benefits to patients
  • Set up and managed insurance and physician's billing accounts.
  • Billed and sent claims to insurance companies through mail and web.
  • Reviewed and appealed rejected claims.
  • Managed physicians' schedule, appointments, incoming email, and calls from patients.
  • Created Excel documents for organization of personal information of physicians.


Sep 2008Present

Some college

Hunter College